Utah Transit Authority · 12 hours ago
Incident Communications Specialist
Salt Lake City, UT
Full-time
Onsite
Entry, Mid Level
$20.05/hr - $20.05/hr
2+ years expUtah Transit Authority is dedicated to providing key transportation services to the greater Utah Community. They are seeking an Incident Communications Specialist to help keep customers informed about crucial changes in service, using various communication channels.
Association
Responsibilities
Continuously monitor and disseminate incident information about rail and bus services including delays, detours, and emergency situations
Communicate with customers about delays and alternative options using social media; electronic signage; and app, email, and text notifications
Keep internal departments informed to support decision making by UTA management
Monitor and respond to social media inquiries about UTA services and products
Respond to internal inquiries about lost items on trains
Qualification
Required
Two years of related work experience with demonstrated competency in public relations and customer service
Associates degree in Public Relations, Journalism, Communications, Marketing, Social Media, English, or another related field. (In lieu of an Associates degree, we will accept 2 additional years of related work experience.)
Excellent written and oral communication skills
This job requires regular and predictable attendance
An equivalent combination of relevant education and experience
Preferred
Intermediate proficiency in MS Outlook and Word preferred
Keyboarding proficiency at 40 wpm preferred
Experience with social media platforms preferred
Benefits
Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts. Choice between Traditional Co-Pay or High Deductible Health Plans for medical coverage. HSA with company match available to employees enrolled in the HDHP. Benefit plans include coverage for domestic partners (eligibility affidavit required for coverage).
Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, domestic partners, and dependent children.
22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA.
10 paid holidays and two paid (2) floating holidays per year.
Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching.
Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD). Course of study must be approved prior to enrollment.
Training, development, and career advancement opportunities.
Paid parental leave for birth, adoption, and child placement (after 12 months of employment).
Free transit passes for employees, their spouses, and their dependent children.
Employee assistance program – includes counseling, legal services, financial planning, etc.
UTA Well – a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
Free on-site fitness facilities and discounted membership to VASA Fitness and EoS Fitness.
Discounted cell phone plans with T-Mobile and AT&T.
Pet insurance plan options (tailored plan coverage based on pet’s health and needs).
Company
Utah Transit Authority
Provide an integrated system of innovative, accessible and efficient public transportation services that benefit the community
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ali Oliver
Chief of Staff to the COO
Alisha Garrett
Chief Enterprise Strategy Officer
Recent News
2025-10-28
Deseret News
2025-09-12
Company data provided by crunchbase