Main Street Bank · 1 day ago
Deposit Operations Coordinator II (74061)
26 Forest St Operations - Marlborough, MA 01752
Full-time
Hybrid
Entry, Mid Level
$21/hr - $28/hr
2+ years expMain Street Bank is seeking a Deposit Operations Coordinator II to join their team. This role is responsible for a wide variety of customer service tasks and daily duties related to Deposit Operations, including exceptions processing, account maintenance, and customer inquiries.
BankingFinanceFinancial Services
Responsibilities
Responsible for all facets of Deposit Operations including but not limited to exceptions processing, new account and quality control review, IRA maintenance, wire transfer processing, and ACH disputes and returns
Also assists with digital and electronic banking support related to online banking, debit cards, bill pay, Zelle, and mobile wallet
Responds to incoming calls and requests from internal and external customers, acting as a subject matter expert regarding all Deposit Operations matters and digital product assistance, providing timely resolution
Following retention guidelines, ensure all documents associated with daily tasks are scanned and archived into the cold storage system, overseeing the integrity, quality, and location of the documents
Discovers customer needs through conversations, questions, and review of their accounts, and promotes and recommends Bank products and services based on their needs
Assist internal, external, and regulatory auditors with the collection of requested materials as assigned with their respective engagements
Provides training and guidance to others in the department on new and existing processes
Effectively use tools and systems to be able to self-manage, organize, and complete work independently, proactively recognizing potential obstacles resolving them before they become an issue, managing to deadlines, creating action plans when not on track, enabling job functions to happen with minimal oversite and meeting conditions of satisfaction
Use discretion in dealing with large amounts of sensitive, confidential information, while adhering to all Bank policies and procedures
Adhere to all company policies, consistently demonstrating our core values and service standards
Regular and consistent attendance is required to ensure the high standard of customer service
In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and adheres to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements and policies as well as attending all required training sessions and completing all required on-line training courses
Other duties as assigned, performing similar or related work as directed, required, or as situation dictates
Qualification
Required
High School diploma or equivalent with banking courses and/or related banking or finance experience typically with 2+ years in an Operations environment, with solid knowledge of retail banking and digital banking operations, procedures, and related data-processing concepts
Relevant banking or finance experience preferably in an Operations environment, with solid knowledge of retail banking and digital banking operations, procedures, and related data-processing concepts
Knowledge of Data processing systems required – COCC preferred
Proficient in Microsoft 365 Suite products including, but not limited to Excel, Word, Outlook, Teams, and Sharepoint
Solid understanding and application of administration activities with an understanding of office procedures and ability to operate standard office equipment
Excellent communication skills (written & verbal) and responsive approach to communication with internal and external stakeholders
Ability to interact on a professional level
Outstanding customer service skills (in person, over the phone or video conference)
Ability to thrive within a fast-paced work environment and prioritize and track many simultaneously competing tasks and responsibilities
Strong critical thinking and problem-solving skills with the ability to navigate complex situations to find efficient, effective, and timely solutions
Detailed, organized and professional
Creative & resourceful
Strong ability to leverage technology solutions to solve problems and meet ever changing business requirements
Drive for continuous improvement and willingness to speak up to identify inefficient processes and propose effective solutions
Ability to speak and effectively present/communicate information and respond to questions from customers, groups of managers, vendors, and other employees
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to read, analyze, and interpret a variety of documents such as customer communications, system generated reports and Bank policies and procedures
Company
Main Street Bank
Main Street Bank is a mutual bank that has been in our communities for generations.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$25M2021-12-03Debt Financing· $25M
Leadership Team
Walter Dwyer
Chief Executive Officer
Paul Musgrove
Chief Financial Officer
Recent News
2025-12-04
WBJournal.com
2025-08-26
Main Street Financial Services Corp.
2025-08-13
Company data provided by crunchbase