Xerox · 13 hours ago
FIELD SERVICE TECH 3
Oak Brook, IL
Full-time
Onsite
Mid LevelXerox is a company that has been redefining workplace experiences for over a century. They are seeking an experienced field service technician to provide onsite technical support, ensuring optimal performance of their products and assisting customers with installation and troubleshooting.
Digital MediaHardwareInformation TechnologyPrintingSoftware
Responsibilities
Provide onsite technical support to ensure optimal performance of Lexmark products
Diagnose and resolve hardware and software issues related to printers, scanners, fax machines, supplies, and other peripherals
Conduct routine maintenance tasks such as cleaning, alignment, and calibration to optimize device functionality
Assist customers with installation, configuration, and user training
Troubleshoot complex problems and provide solutions promptly
Document all service calls and maintain records of equipment history
Communicate effectively with customers to understand their needs and requirements
Collaborate with internal teams to coordinate repairs and replacement parts
Maintain a strong relationship with customers to ensure satisfaction and loyalty
Adhere to safety guidelines when handling electrical components and heavy machinery
Qualification
Required
High school diploma or equivalent
Excellent driving record and a valid driver's license
Proven experience as a field service technician, preferably with Lexmark products
Knowledge of printing technology, network connectivity, and IT infrastructure
Strong understanding of computer systems and operating systems (Windows/MacOS)
Excellent problem-solving skills and attention to detail
Ability to communicate clearly and concisely both verbally and written
Self-motivated and committed to delivering exceptional customer service
Ability to safely lift and maneuver equipment up to 60 lbs
Valid driver's license with a good driving record
Preferred
College education
Company
Xerox
Xerox produces and supplies network printers, copiers, and fax machine equipment.
Founded in 1960
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$28.5B2025-03-25Post Ipo Debt· $800M
2024-03-25Post Ipo Debt
2024-03-04Post Ipo Debt· $500M
Leadership Team
Steve Bandrowczak
Chief Executive Officer
Chuck Butler
CFO
Recent News
legacy.thefly.com
2026-01-22
MarketScreener
2025-12-16
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