GE HealthCare · 8 hours ago
Field Service Engineer 2
Texas, United States
Full-time
Onsite
Mid Level
4+ years expGE HealthCare is a leading global medical technology and digital solutions innovator. The Field Service Engineer 2 will provide advanced technical support and service for medical imaging equipment, performing installations, troubleshooting, preventative maintenance, and corrective repairs to ensure optimal performance and customer satisfaction.
AppsHealth CareHealth DiagnosticsHome ImprovementHome RenovationInternetMedical
No H1B
U.S. Citizen Only
Responsibilities
Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
Perform troubleshooting, service repairs and installations of moderate complexity
Lead communications with customers and serve as escalation point for customer related concerns, including installations
Own customer issues from dispatch or identification of issue to resolution
Proactively engage with other team members to ensure appropriate solution for the customer
Leads installations, validations, maintenance, and service repair needs on designated equipment
Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth
Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts
Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues
Qualification
Required
Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment
Or high school diploma/GED and 6 years of relevant experience
Technical capabilities in CT, MR, and XR including troubleshooting, repair and installation
Must have and maintain a valid Driver's License
Experience with Web applications as well as Microsoft suite of products
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
Ability to be available after hours and/or work a rotating on-call schedule including weekends
Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
Strong understanding of electrical, mechanical, and software systems
Ability to read and interpret complex schematics, wiring diagrams, and technical manuals
Excellent problem-solving skills and a methodical approach to fault diagnosis and repair
Exceptional communication and interpersonal skills, with the ability to interact effectively with customers, clinical staff, and colleagues
Proficiency with computer systems and service management software
Ability to work independently and manage a fluctuating workload in a field-based environment
Willingness to travel within the assigned territory (Austin, TX, and surrounding areas) up to 90% of the time, and occasionally for training
Ability to pass a background check and drug screening
Ability to lift, carry push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity
Preferred
Proven experience troubleshooting and repairing medical imaging equipment (e.g., MRI, CT, X-ray, Ultrasound) is highly preferred
Specific experience with GE Healthcare products is a significant plus
Benefits
Relocation Assistance Provided: Yes
Company
GE HealthCare
GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.52BKey Investors
Bill & Melinda Gates Foundation
2024-11-07Post Ipo Secondary· $1.17B
2024-09-12Post Ipo Secondary· $1.29B
2024-02-16Post Ipo Secondary· $1.07B
Leadership Team
Catherine Estrampes
President and CEO, US & Canada
Luiz Verzegnassi
President & CEO, Services
Recent News
2026-01-16
Medical Device Network
2026-01-16
2026-01-16
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