Trinity Health · 5 hours ago
Sr. Patient Service Representative OBGYN
Boise, ID
Full-time
Onsite
Mid, Senior Level
2+ years expTrinity Health is seeking a Senior Patient Service Representative to join the Saint Alphonsus Health System. This role involves managing patients' administrative needs, providing exceptional customer service, and mentoring other representatives while ensuring a positive experience for patients during their appointments.
DeliveryHealth Care
Responsibilities
Must be proficient in the requirements of the Patient Service Representative
Know, understand, incorporate, and demonstrate the organizational Mission, Core Values, and Vision in behaviors, practices, policies and decisions
Protect patients’ rights by maintaining confidentiality of personal and financial information and follow guidelines for HIPPA regulations
Maintain operations by following policies and procedures and reports needed changes
Acknowledges and greets patients immediately, providing a positive customer service experience
Registers patients for appointments and completes paperwork
Keeps patient appointments on schedule by notifying provider of patient’s arrival
Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc
Maintain knowledge of different payer practices and deductibles
Assist patients with all aspects of Financial Assistance Paperwork
Optimize patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
Handles multiple telephone lines effectively and politely per clinic standards
Updates patient personal and insurance information, and notifies patients to bring insurance cards, identification, and co-payment to appointment
Ability to process incoming and outgoing referral requests
Files incoming medical reports and correspondence
Assembles new patient medical records in accordance with policies and procedures
Receives, processes, and documents referral requests to and from the office
Qualification
Required
Electronic health record (EHR) experience required
Medical terminology required
Two or more years of experience in a medical office setting preferred
Must be proficient in the requirements of the Patient Service Representative
Know, understand, incorporate, and demonstrate the organizational Mission, Core Values, and Vision in behaviors, practices, policies and decisions
Protect patients' rights by maintaining confidentiality of personal and financial information and follow guidelines for HIPPA regulations
Maintain operations by following policies and procedures and reports needed changes
Acknowledges and greets patients immediately, providing a positive customer service experience
Registers patients for appointments and completes paperwork
Keeps patient appointments on schedule by notifying provider of patient's arrival
Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc
Maintain knowledge of different payer practices and deductibles
Assist patients with all aspects of Financial Assistance Paperwork
Optimize patient's satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
Handles multiple telephone lines effectively and politely per clinic standards
Updates patient personal and insurance information, and notifies patients to bring insurance cards, identification, and co-payment to appointment
Ability to process incoming and outgoing referral requests
Files incoming medical reports and correspondence
Assembles new patient medical records in accordance with policies and procedures
Receives, processes, and documents referral requests to and from the office
Preferred
Two or more years of experience in a medical office setting preferred
Experience with process improvement or lean philosophy preferred
Benefits
Competitive compensation
Full benefits package
Opportunity for growth throughout SAHS and Trinity Health
Company
Trinity Health
Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation.
10001+ employees
H1B Sponsorship
Trinity Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (12)
2023 (10)
2022 (9)
2021 (7)
2020 (14)
Funding
Current Stage
Late StageTotal Funding
$0.02MKey Investors
Centers for Disease Control and Prevention
2025-10-17Grant· $0.02M
Leadership Team
Dan Drake
Trinity Health PACE President and CEO
Eileen Coogan
Pres/CEO Allegany Franciscan Ministries
Recent News
2026-01-16
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