Dignity Health · 11 hours ago
Contact Center QA Specialist
Rancho Cordova, CA
Full-time
Onsite
Entry, Mid Level
$24/hr - $32.74/hr
2+ years expDignity Health is a California nonprofit public benefit corporation focused on providing comprehensive health care services. The Contact Center QA Specialist will monitor and evaluate customer interactions, provide feedback, and assist in developing training materials to enhance customer service quality.
Health CareHospitalMedicalNon Profit
Responsibilities
Participates in building, testing and maintaining processes in the training environment
Collaborates in the development and maintenance of training materials, including but not limited to scripts, scenarios and training schedules
Delivers end user training and support, using existing training materials and procedures
Participates in workflow design and system build in order to gain an in depth knowledge of the system, including functionality and workflows
Troubleshoots and resolves issues and questions, referring more complex issues to Senior QA Specialist or to Supervisor
Incorporates new system functionality in training/education plans
Identifies ways to improve education/training plans
Qualification
Required
2 years of experience in healthcare environment working with applicable EHRs, and conducting training
HS diploma or GED
Experience using a clinical management system
Demonstrated computer literacy and competency, including the use of word processing, databases, and email
Ability to support go-lives of system components as necessary
Demonstrated ability to deliver effective classroom training
Excellent communication and teambuilding skills
Preferred
Experience facilitating training to large groups preferred
4 year degree, or equivalent work experience, preferred
Ability to critical analyze workflows for improvement preferred
Company
Dignity Health
Dignity Health is a healthcare facility that offers physical, mental, and spiritual care.
10001+ employees
H1B Sponsorship
Dignity Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (44)
2024 (55)
2023 (38)
2022 (37)
2021 (33)
2020 (20)
Funding
Current Stage
Late StageTotal Funding
unknown2019-02-01Acquired
Leadership Team
Gena Bravo
President/CEO
Linda Tautz RN, BSN, MBA
Regional Chief Executive Officer
Recent News
2025-10-01
Company data provided by crunchbase