Seneca Resources Company, LLC · 1 week ago
Tier III / O&M Technical Support Analyst
Washington, DC
Contract
Hybrid
Senior Level, Lead/Staff
$0/yr - $135K/yr
10+ years expSeneca Resources Company, LLC is a staffing and consulting firm that provides opportunities for professionals to grow their careers. They are seeking a Senior Application Operations & Support Engineer to provide Tier III operational and technical support for a large-scale federal application environment, focusing on production systems and complex application issues.
Oil & Energy
No H1B
U.S. Citizen Only
Responsibilities
Provide Tier III application support, diagnosing and resolving complex production issues across application, database, and infrastructure layers
Coordinate system releases, including release notes, stakeholder briefings, and cross-team collaboration (testing, training, operations)
Perform software deployments and post-deployment verification across production and non-production environments
Conduct system, unit, and user acceptance testing; develop end-user test scenarios and support user testing
Monitor daily production operations including schedules, interfaces, batch jobs, outputs, and system exceptions
Maintain and support all environments (development, staging, UAT, demo, help desk)
Manage system configuration within the application and supporting infrastructure, including certificates, configuration files, and referential data
Support interface and integration management across systems
Develop and maintain technical documentation, SOPs, process flows, and system requirements
Create and deliver system communications, demos, and training materials for technical and non-technical audiences
Collaborate with government stakeholders to prioritize, authorize, and execute work requests
Provide subject matter expertise to improve system reliability, efficiency, and cost-effectiveness
Utilize SDLC and operational tools including Jira, Confluence, GitLab, Fortify, Sonatype, and ServiceNow
Provide Tier II support as needed and perform additional duties aligned with system sustainment
Qualification
Required
Bachelor's degree in a relevant field with 10+ years of professional IT experience
5+ years supporting operations and maintenance of large-scale federal IT systems
Strong experience with Tier III production support and incident resolution
Solid understanding of SDLC and Agile methodologies
Linux administration experience (permissions, SELinux, cron jobs, scripts, firewall rules, mounted drives)
Windows administration experience (file shares, mounted drives)
Experience supporting web applications and operating systems in production environments
Experience with MySQL and relational databases
Familiarity with ETL processes and interface integrations
Working knowledge of Git, Ansible, Bash, YAML, Python, and PHP
Experience working in load-balanced environments
Familiarity with open-source/LAMP-based systems
Experience using IT tracking and ticketing tools such as ServiceNow and Jira
Strong written and verbal communication skills with the ability to translate technical concepts to diverse audiences
Ability to work independently while collaborating across multidisciplinary teams
Preferred
Experience supporting financial, budgeting, or pay-related systems
Familiarity with Redis, Apache Solr, SQLyog, DBeaver, or Microolap
Knowledge of IT service management and governance frameworks (ITIL, ITSM, COBIT, ISO)
Experience creating business process flows, as-is/to-be documentation, and system performance requirements
Proficiency with standard business tools (Word, Excel, PowerPoint, Visio, SharePoint, Teams)
Benefits
Medical
Dental
Vision
401(k)
Company
Seneca Resources Company, LLC
Seneca Resources Company, LLC, the exploration and production segment of National Fuel Gas Company, headquartered in Houston, Texas, explores for, develops, and produces natural gas in the Appalachian Region including the Marcellus and Utica Shales.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John McGinnis
Chief Operating Officer
Todd Abbott
Chief Operating Officer
Company data provided by crunchbase