Nextiva · 13 hours ago
Senior VoIP Application Engineer
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $185K/yr
5+ years expNextiva is a global leader in customer experience and team collaboration, seeking a highly skilled VoIP Application Engineer to enhance their conversation-centric platform. The role involves designing, implementing, and maintaining VoIP applications while ensuring reliability and performance, and collaborating with various teams for seamless integration of services.
Call CenterCloud ComputingEnterprise SoftwareSaaSSoftware
Responsibilities
VOIP Application Design & Development: Develop and maintain high-quality VOIP applications that meet customer needs, focusing on reliability, performance, and scalability
System Integration: Integrate VOIP solutions with third-party systems, ensuring seamless communication between internal and external platforms
Troubleshooting & Issue Resolution: Provide support for complex VOIP issues, including system failures, call quality problems, and application errors. Work to quickly diagnose and resolve issues
Collaboration with Teams: Work closely with cross-functional teams, including engineering, product management, and operations, to ensure seamless deployment and operation of VOIP applications
Testing & Quality Assurance: Test new VOIP features, products, and services, ensuring they meet quality standards before deployment
Documentation: Create and maintain technical documentation for VOIP applications, including system architecture, troubleshooting guides, and integration processes
Optimization: Continuously monitor and optimize VOIP applications to improve performance, scalability, and user experience
Security & Compliance: Ensure VOIP applications meet security standards and compliance requirements
Customer Support: Assist internal and external teams with troubleshooting, providing solutions, and offering expert guidance on VOIP-related issues
Innovation: Stay current with emerging VOIP technologies and trends, contributing to the development of new features and improvements to existing applications
Qualification
Required
At least 5 years of experience in VOIP application engineering, including hands-on experience with VOIP technologies such as SIP, RTP, WebRTC, and telephony systems
Strong knowledge of VOIP protocols, including SIP (Session Initiation Protocol) and RTP (Real-Time Protocol)
Experience with VOIP platforms such as Asterisk, FreeSWITCH, or Kamailio
Familiarity with cloud environments (AWS, GCP, or Azure) and basic networking concepts such as firewalls, NAT, and QoS
Knowledge of programming languages such as Python, Java, or JavaScript for application development and automation
Experience with SQL and NoSQL databases for managing voice data
Understanding of WebRTC and web-based communication protocols
Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve VOIP-related issues quickly
Excellent written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences
Proven ability to work well within a cross-functional team environment and collaborate effectively with engineers, product teams, and other stakeholders
Strong analytical skills and attention to detail, with the ability to assess complex technical challenges and provide practical solutions
Ability to understand customer requirements and translate them into reliable, high-quality VOIP applications
Preferred
Experience with cloud-native technologies, including containers, Kubernetes, and CI/CD pipelines
Exposure to BroadSoft or BroadWorks platforms
Familiarity with SIP trunks, media gateways, and IVR systems
Knowledge of networking protocols (TCP/IP, DNS, HTTP/S) and voice quality metrics (MOS, jitter, latency)
Benefits
Health - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
Insurance - Life, disability, and supplemental indemnity plans
Work-Life Balance ️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
Financial Security - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
Wellness - Employee Assistance Program and comprehensive wellness initiatives
Growth - Access to ongoing learning and development opportunities and career advancement
Company
Nextiva
Nextiva is a leading unified customer experience management company that helps businesses simplify and enhance their customer relationships.
1001-5000 employees
H1B Sponsorship
Nextiva has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (14)
2023 (25)
2022 (23)
2021 (6)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$200MKey Investors
Goldman Sachs Asset Management
2021-09-14Private Equity· $200M
Leadership Team
Tracy Conrad
Co-Founder and Chief Amazing Officer
A
Anne Brennan
Chief Financial Officer
Recent News
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2025-10-21
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2025-10-15
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