Flow Control Group · 3 hours ago
Customer Service Associate
Tri-Phase Automation, 1251 E. Wisconsin Ave, Pewaukee, Wisconsin, United States of America
Full-time
Onsite
New Grad, Entry LevelTri-Phase Automation is a unique distributor with over 25 years of experience in the automation industry. The Associate will be responsible for servicing customers through order entry, purchasing, and general service functions, ensuring accurate and timely completion of these tasks.
FuelIndustrialIndustrial Automation
Responsibilities
Responsible for pre-sales quotes and entering customer orders. This may include the placement of vendor purchase orders if necessary
Reviews and monitors each order to ensure timely product delivery
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Manage large amounts of incoming emails and calls from customers and vendors
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Follow communication procedures, guidelines, and policies
Special projects as required
Qualification
Required
Strong communication skills needed
Preferred
Bachelor's degree is desired, not required
Experience in a customer service setting is a plus
Benefits
Medical, Dental and Vision insurance (among other plans)
Competitive 401(k) matching program
Career growth opportunities
Employee referral program
Paid time off and holidays
Parental leave
Company
Flow Control Group
Flow Control Group is a leading solutions provider focused on technically oriented products and services for the flow control, fluid handling and process & industrial automation sectors with locations throughout the U.S.
Founded in 2014
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-02-17Acquired
Leadership Team
David Patterson
Executive Chairman
Recent News
Company data provided by crunchbase