Timeline Optimization Group · 2 weeks ago
Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)
United States
Full-time
Remote
Entry Level
$21/hr - $21/hr
1+ years expTimeline Optimization Group is dedicated to helping job seekers find attractive opportunities in the healthcare sector. They are seeking a Customer Service Support Representative to handle inbound calls from patients and resolve inquiries efficiently while maintaining performance goals.
Internet
Responsibilities
Answer over 80 inbound calls per day from patients, doctor's offices, and insurance carriers
Initiate payment plans for patients with outstanding balances
Utilize multiple resources to resolve patient inquiries during calls
Maintain performance goals and metrics
Become proficient with processes after completing a structured training program
Qualification
Required
High School Diploma or equivalent required
Minimum 1+ year work experience in a relevant field
Previous experience in medical billing, customer service, or call center environment preferred
Experience in a high-volume call environment with multiple computer applications
Excellent communication skills with the ability to interact with patients regarding medical information
Preferred
Bilingual in English and Spanish highly desirable
Previous work experience in insurance claims or EOB processing
Familiarity with fast-paced environments and multitasking
Benefits
Quarterly variable bonus potential
Generous paid time off and benefits including Medical, Vision, and Dental Insurance Options
401(k) and Employee Stock Purchase plans available
Opportunities for personal and professional growth in a supportive environment
Company
Timeline Optimization Group
Our platform bridges the gap between job seekers and diverse employment opportunities sourced from employers, staffing companies, recruitment firms, and job boards, while providing resources that empower users to explore career paths and make well-informed choices.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase