Hartfiel Automation · 5 hours ago
Customer Service Representative
Plano, TX
Full-time
Onsite
Entry Level
1+ years expHartfiel Automation is seeking a Customer Service Representative to work out of their Plano, TX branch office. The role involves communicating with customers to process orders and requests while supporting outside sales teams in a team environment.
Industrial AutomationManufacturingMechanical Engineering
Responsibilities
Communicates with customers via phone and email to process orders, returns and handle general questions and complaints
Estimates date of delivery to customer based on knowledge of vendors’ production and delivery schedules
Research and find solutions to customer problems
Prepares quotations and coordinates the details for the sales teams
Prepares all information on new customer for input into customer database
Develops and maintains relationships with suppliers as necessary
Solicits sale of new products and services
Schedules appointments for outside sales staff
Receives inbound calls and converts into additional opportunities
Serves as a supplier delegate
Tracks stock levels of customer specific inventory
Attends and participates in weekly team funnel meetings
Other miscellaneous duties as assigned by supervisor
Follows all quality processes and procedures as established by The Hartfiel Company
Operates within the intended framework of The Hartfiel Company’s mission, values, and vision statements
Work hours are structured in that the representative must be available to clients during the normal course of business
The nature of work is office clerical. Sitting / Standing utilizing phone, computer, and office products. Maximum of 10 lbs lifting infrequently
Qualification
Required
Communicates with customers via phone, fax or email to process orders and requests
Works in a team environment to support outside sales teams
Communicates with customers via phone and email to process orders, returns and handle general questions and complaints
Estimates date of delivery to customer based on knowledge of vendors' production and delivery schedules
Research and find solutions to customer problems
Prepares quotations and coordinates the details for the sales teams
Prepares all information on new customer for input into customer database
Develops and maintains relationships with suppliers as necessary
Solicits sale of new products and services
Schedules appointments for outside sales staff
Receives inbound calls and converts into additional opportunities
Serves as a supplier delegate
Tracks stock levels of customer specific inventory
Attends and participates in weekly team funnel meetings
Other miscellaneous duties as assigned by supervisor
Follows all quality processes and procedures as established by The Hartfiel Company
Operates within the intended framework of The Hartfiel Company's mission, values, and vision statements
Work hours are structured in that the representative must be available to clients during the normal course of business
The nature of work is office clerical
Sitting / Standing utilizing phone, computer, and office products
Maximum of 10 lbs lifting infrequently
Preferred
Associates degree from accredited college or technical school
One to three years experience in Customer Service or related field
Education and/or experience requirements may be waived at management discretion
Company
Hartfiel Automation
For more than 60 years, Hartfiel Automation, continues to be a "Best in Class", value-added provider of pneumatic, motion and mobile control, hydraulic, aluminum extrusion, robotics and automation products.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeffrey M.
Chief Financial Officer, Treasurer and Secretary, Director
Company data provided by crunchbase