Family Fare Supermarkets · 1 day ago
Manager, Customer Service - H
Omaha, NE
Full-time
Onsite
Entry, Mid Level
2+ years expFamily Fare Supermarkets is part of SpartanNash, a food solutions company that delivers grocery and household goods across the U.S. The Manager of Customer Service is responsible for overseeing the day-to-day operations of the department, ensuring staff training, inventory management, and adherence to company standards and goals.
Consumer GoodsFood and BeverageFruitGrocery
No H1B
Responsibilities
Be responsible to order and maintain inventory in your department, while utilizing inventory control procedures to ensure product freshness and quality
Review and validate received orders for amount, quality, count or weight, condition, and ensure all product is stored in appropriate areas
Manage a team that completes all stocking, production, and additional tasks to ensure product quality, production planning, accuracy, and date sensitive rotation, as well as ensure all spoiled/damaged products are handled per established guidelines
Maintain familiarity with all products carried in the department as well as throughout the store
Know the advertised items, special prices, coupon deals or other features, that apply to the store's sales and rewards programs
Assure that the weekly and period Flight Plan are communicated and executed to company expectations and timeline
Follow company policies and timelines using the required tools and software to manage scheduling, according to forecasted guidelines
Implement and maintain work schedules, labor control, overtime control, and payroll expense for the department
Implement Our Winning Recipe and model our core values and competencies
Be responsible for department management including staffing, training, performance management, and career development of associates
Develop and monitor department goals
Develop and monitor department forecasts, as required
Attend and participate in daily huddles, manager meetings, as well as district and company level meetings via phone, online, or in person, as required
Maintain a clean, attractive, and well stocked department, by using structure of the day guidelines, as well as executing “Prime Time” standards
Assure that all food safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed
Assure that all safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed
Develop and implement a plan that results in meeting company goals and key performance indicators
Additional responsibilities may be assigned as needed
Qualification
Required
High School Graduate (Required) or Equivalent (GED)
Strong written and verbal communication, and bookkeeping skills
Good organization, prioritization, decision-making, problem solving and conflict management skills
Strong leadership abilities with capability to work in a hands-on environment
Good strategic planning and business acumen skills
Good knowledge of retail store operations; knowledge of retail management systems
Proficient in Word, Excel and PowerPoint
Preferred
Two years of retail experience preferred
One-year supervisory experience preferred
Depending on company location, ability to communicate in Spanish is highly desirable
Benefits
Robust and competitive Total Rewards benefits package
Company
Family Fare Supermarkets
With more than 75 locations, Family Fare Supermarkets have been serving Michigan families since 1962.
5001-10000 employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase