Truist · 1 day ago
Software Engineer III
Boca Raton, FL
Full-time
Onsite
Senior Level
6+ years expTruist is looking for a hands-on Site Reliability Engineer (SRE) to support and improve the reliability of their mission-critical lending platforms. This role involves owning production stability, leading high-severity incidents, and driving automation and reliability improvements across .NET applications and SQL Server.
BankingFinanceFinancial Services
Responsibilities
Provide Level 3 production support for .Net based financial applications
Lead and drive P1 / P2 incident bridges, coordinating across application, database, infrastructure, network, and vendor teams
Perform rapid triage, impact analysis, mitigation, and recovery for high-severity incidents
Own post-incident root cause analysis (RCA), including corrective and preventive actions
Ensure incidents are documented clearly with business impact, technical findings, and long-term fixes
Support and troubleshoot .NET-based applications, background services, batch jobs, and schedulers
Diagnose and resolve SQL Server performance issues, including, Query tuning and optimization, Index strategy and execution plan analysis, Deadlocks, blocking, and resource contention
Monitor and support API integrations (REST/SOAP), including downstream and third-party dependencies
Partner with development teams to improve application resilience, scalability, and fault tolerance
Identify and drive automation opportunities to reduce manual effort, recurring incidents, and operational toil
Develop or contribute to scripts, tools, or workflows for monitoring, alerting, recovery, and validation
Improve observability through meaningful metrics, logs, dashboards, and alerts
Contribute to runbooks, SOPs, and knowledge base articles to standardize support processes
Work closely with business users, operations teams, and product owners to understand functional workflows and production impact
Translate technical issues into clear, business-friendly communication during incidents and reviews
Support business events such as end-of-day processing, statement generation, payment processing, and funding cycles
Provide input into risk assessments, audit readiness, and compliance activities
Qualification
Required
Bachelor's Degree and six to ten years of experience or equivalent education and software engineering training or experience
In-depth knowledge in information systems and ability to identify, apply, and implement best practices
Understanding of key business processes and competitive strategies related to the IT function
Ability to plan and manage projects and solve complex problems by applying best practices
Ability to provide direction and mentor less experienced teammates
Ability to interpret and convey complex, difficult, or sensitive information
Strong hands-on experience with .NET / C# applications in production environments
Advanced expertise in Microsoft SQL Server, including Query tuning and performance optimization, indexing strategies and execution plan analysis, High availability concepts (AGs, failover, backups, restores)
Experience supporting API-based (REST, SOAP) integrations and distributed systems
Solid understanding of production observability, alerting, and troubleshooting practices
Proven experience handling high-severity (P1/P2) incidents in enterprise environments
Strong analytical and problem-solving skills with a structured approach to RCA
Experience identifying and reducing operational toil through automation
Ability to work calmly and decisively under pressure
Good understanding of the lending and financial services domain, including concepts such as Loan origination, Underwriting and servicing, Payments, ACH, statements, and charge-offs
Regulatory and compliance considerations in financial systems
Excellent verbal and written communication skills
Ability to engage confidently with business stakeholders, developers, infrastructure teams, and leadership
Strong documentation skills for incidents, runbooks, and operational procedures
Preferred
Experience in banking or consumer finance environments with good exposure to lending domain
Familiarity with DevOps / CI-CD pipelines and modern deployment practices
Exposure to cloud or hybrid infrastructure environments
Experience with ITSM tools (e.g., ServiceNow, Zendesk) and change management processes
Benefits
Medical
Dental
Vision
Life insurance
Disability
Accidental death and dismemberment
Tax-preferred savings accounts
401k plan
Vacation
Sick days
Paid holidays
Defined benefit pension plan
Restricted stock units
Deferred compensation plan
Company
Truist
Truist is the sixth-largest commercial bank in the U.S.
10001+ employees
H1B Sponsorship
Truist has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (313)
2024 (247)
2023 (288)
2022 (275)
2021 (278)
2020 (270)
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-01Seed
Leadership Team
Michael Maguire
Chief Financial Officer
James Cordovana
SVP of Cloud Security Enterprise Architect
Recent News
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