Flagstar Bank · 5 hours ago
Private & Commercial Client Services Call Center Associate
New York, NY
Full-time
Onsite
Entry Level
$23.73/hr - $30.26/hr
2+ years expFlagstar Bank is a financial institution seeking a Private & Commercial Client Services Call Center Associate to serve as the first point of contact for Private Bank clients. The role involves supporting client requests and ensuring inquiries are resolved efficiently while providing a high-touch service experience.
BankingFinanceFinancial Services
Responsibilities
Handle requests of Private Bank clients, third parties, and PCGs though phone calls and emails, building positive relationships while supporting and promoting the overall financial health of our current and prospective customers
Be an advocate for our customers and internal members of the bank, supporting all requests for research, documentation and coordinating positive outcomes by partnering with internal business groups
Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
Drive results and engage applicable partners on trending customer issues through internal communication tools
Follow and implement internal announcements, trainings, products, services, systems, policies & procedures, and governmental regulations impacting the banking industry
Have flexibility in supporting business needs with the availability to provide additional hours and varying shifts including evenings, holidays, and weekends
Update statement delivery, handle FIS/DNA Debit Card Alerts, activate/deactivate debit cards, complete internal transfers, address, and stop payment requests
Review client account documentation and ensure information is correct and documentation satisfies security measures, compliance and bank regulations
Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings
Accountable to maintain compliance with applicable federal, state and local laws and regulations
Performs special projects, and additional duties and responsibilities as required
Qualification
Required
High School Degree or Equivalent
2+ years of banking and/or financial institution experience
2+ years of customer experience
Preferred
Bachelor's degree or some level of college coursework
Salesforce/Touchpoint or comparable CRM experience
Expertise with MS Office Suite
Expertise with FIS/DNA or comparable banking applications
Benefits
Medical
Dental
Vision
Life
Disability insurance
Comprehensive leave program
Company
Flagstar Bank
Thank you for visiting Flagstar Bank, N.A. on LinkedIn, and we look forward to being part of your financial journey.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-04-26Acquired
2001-07-12IPO
Leadership Team
Gregg Christenson
Executive Vice President and CFO for Community Banking
R
Randal Turner
SVP & Chief Financial Officer, Loan Servicing and Shared Services
Recent News
2025-11-12
2025-11-07
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