Thermo Fisher Scientific · 4 hours ago
Field Service Engineer
Columbus, OH
Full-time
Onsite
Entry Level
1+ years expThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. The Field Service Engineer provides extraordinary on-site service on complicated systems within hospitals and commercial reference laboratories, ensuring technical expertise, teamwork, and outstanding customer service.
Research
No H1B
Responsibilities
Provide onsite service including repairs, preventive maintenance, upgrades, and installation of analyzers
Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel
Observe and follow Good Documentation Practices (GDPs) and internal policies and processes as required for field service reports and job-related submissions pertaining to spare parts: ordering, usage, returns, physical count, etc
Display integrity, understanding, tact, fairness, and technical knowledge in all customer interactions
Collaborate with internal partners to resolve customer issues and improve processes
Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or Advanced Operators
Increase technical proficiency level servicing instruments by completing in-person or online training courses
Handle travel expenses and follow Thermo Fisher Scientific travel policies and guidelines
May be required to complete other related duties as the need arises and/or assigned
Qualification
Required
Able to lift 40 lbs. without assistance
Laboratory Setting
Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Standing for full shift
Associate degree from a Technical or Engineering field in Electronics, Biomedical Engineering, Electrical, or equivalent combination of skills and experience
1 or more year of experience in related life sciences, biomedical engineering and/or technical customer-facing roles
Experience with operating, fixing, repairing, and calibrating sophisticated analyzers or systems
Strong proficiency on Windows and other software, network knowledge, electrical/electronics, mechanics, chemistry technology
Exercise judgment in setting work priorities and identifying next steps
Able to quickly adapt to change with positive and constructive feedback
Work in a fast-paced environment and operate remotely from the main office with minimum supervision
Should be able to stand, bend, and/or kneel for several hours
Able to lift to 75 pounds, push and pull equipment, and carry up to 50 pounds for at least 100 feet
Some exposure to biohazards is a possibility during instrument service activities
Ability to acquire and possess a valid driver's license, with a clean Motor Vehicle report
Able to drive a vehicle for up to 4-5 hours and become comfortable with commercial air travel
Maintain Vendor Credentialing for access to customer locations and instrumentation which may require certain vaccinations and/or medical screening be kept up to date
Overtime and last-minute schedule changes may occur to ensure customer satisfaction
Ability to travel within assigned territory up to 100% of the time with less than a day's notice via automobile
Enforce OHS policies and procedures and ensure a safe and healthy workplace environment
Must be legally authorized to work in the United States without sponsorship
Must be able to pass a comprehensive background check, which includes a drug screening
Preferred
Associate degree from a Technical or Engineering field in Electronics, Biomedical Engineering, Electrical, or equivalent combination of skills and experience
1 or more year of experience in related life sciences, biomedical engineering and/or technical customer-facing roles
Experience in a clinical, diagnostic and/or another regulated environment (CAP, CLIA, FDA)
Company
Thermo Fisher Scientific
The world leader in serving science To serve science, Thermo Fisher Scientific needs to stay ahead of it, we need to anticipate customer needs.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Heather Stewart
HR Business Partner - Global Enterprise Services
Laura Green
Associate Human Resources Business Partner
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