Pacific Asian Consortium in Employment (PACE) · 2 days ago
Employment Specialist II (Nonprofit)
Los Angeles, CA
Full-time
Onsite
Entry, Mid Level
$21.01/hr - $32.83/hr
2+ years expPacific Asian Consortium in Employment (PACE) is dedicated to serving the employment needs of the AAPI refugee community in Los Angeles. The Employment Specialist II will assist individuals in finding employment opportunities, provide customer service, and manage cases related to job placement and retention.
CommunitiesEducationNon Profit
Responsibilities
Provide all customers access to Universal services that do not require registration such as self-service and/or informational activities
Inform all interested customers about the information and services available at or through the WorkSource Centers
Inform customers about the self-directed information and referral services available at the WorkSource Center, other WorkSource Centers and through 211, and ensure that customers understand the guidelines for using the tools available at the Downtown/Pico-Union WorkSource Center
Inform customers about general programs eligibility and guidelines, also collaborators’ program requirements, overall responsibilities of the customer and of the WorkSource Center and collaborators, general timeframes, steps involved in becoming a registered customer, and the overall goals of the program(s)
Provide and document that customers have received an orientation to all services that provides them with a clear understanding of the full scope of services available at the Downtown/Pico-Union and the other WorkSource Centers, including, but not limited to, Job Resource Center, training, retraining, supportive services, job development, re-employment/job placement, and post exit follow-up
Refer customer to Downtown/Pico-Union WorkSource Center Staff Assisted Services
Provide each customer with a copy of the complaint procedures, a list of supportive services available, and a statement of the program’s goals and objectives. Staff will also inform customers that they will be contacted for post exit follow-up, and that they must sign a release, and provide contact information
Provide Labor Market Information (LMI) using such sources as O’Net and CalJOBS
Provide customers program performance information and program cost information for Eligible Training Providers identified on the Eligible Training Providers List (ETPL)
Provide information and assistance to customers regarding filing claims for unemployment (UIB) compensation
Determine the eligibility of prospective customers with respect to all program regulations and established guidelines
Conduct one-on-one or group orientations as needed
Schedule GAIN (Greater Avenues for Independence) participant referrals to conduct in-person orientation, intake, eligibility and assessment for a potential Transitional Subsidized Employment (TSE) assignment
Refer all eligible participants to short-term prevocational services (Blueprint training) after completing eligibility and assessment
Contact potential local private, non-profit, and public organizations for job openings, and assist new employers complete the Southbay WIB application to become an approved TSE site
Refer qualified participants to job interviews for a TSE assignment
Follow-up with participants/employers for job interview results
Complete paperwork and submit to GAIN to report start, and end, of participant’s TSE assignment
Submit to GAIN a request for support services for participants starting a TSE assignment
Complete payroll paperwork and submit to SBWIB for participants starting a TSE assignment
Collect timesheets for participants on a TSE assignment on a bi-weekly basis and submit to SBWIB to process payroll
Distribute checks on a bi-weekly basis to participants on a TSE assignment
Assist participants with unsubsidized employment
Follow-up with participants in unsubsidized employment, collect check stubs, complete paperwork, and submit to SBWIB for participant work allowance stipend
Enter data into the I-TRAIN system to report participants’ activities, such as client assessment, registration, enrollment, TSE participation, unsubsidized employment, and retention
Maintain case notes in the participants’ file and file relevant program forms/documentation and make the files available to Program Monitors conducting program review
Enter data into the CalJobs system to report WIOA co-enrolled activities, such as orientation, assessment, short-term prevocational services, TSE participation, unsubsidized employment, and retention
Enter case notes for WIOA co-enrolled activities in participants’ electronic CalJobs file and upload documentation for co-enrolled activities
Complete the LA County Harassment training on a bi-annual basis
Attend weekly staff meetings
Attend quarterly SBWIB meetings
Submit monthly performance reports
Participate and attend fair events, recruitment events, assigned meetings, etc as needed to promote agency’s program services with the community. In addition, actively support and participate in activities related to the Center’s performance
Assist with outreach efforts to job seeker community and businesses by attending job fairs, community events, forums, etc
Assure the prompt and smooth referral of all eligible customers to intensive/training services
Communicate problems/irregularities in an eligibility/recruitment process in a timely matter
Maintain electronic Case Notes in the CalJOBS System of interaction with customer on a daily basis
Complete trainings provided by the City of Los Angeles EWDD
Perform and reach program goals with 90% of total program year eligibility
Case management
Job development, job placement and retention
Perform other duties as assigned
Qualification
Required
Minimum of a High School Diploma (or GED equivalent) is required
Minimum of 2 years of experience in customer service, assessment, eligibility determination, case management and/or counseling
Must have excellent interpersonal skills, be a team player and be able to work with diverse populations to provide in-person and over-the-phone program services
Excellent customer service skills
Strong organizational skills
Be proficient in a Windows PC environment and Microsoft Office
Possess excellent communication and written skills, as well as telephone and people skills
Must have excellent time management and organizational skills to effectively manage a caseload
Must be available to work evening and weekend hours as needed
Must pass a employment and professional reference check
Must possess a valid Driver's License and the use of an automobile with adequate insurance coverage as local travel may be required on occasion
COVID vaccination required; must have two-dose series of Pfizer or Moderna or a single-dose of Johnson & Johnson
Preferred
Associate's or Bachelor's Degree is preferred
Experience in Workforce or employment programs is highly desirable but not required
Some supervision experience is highly desirable
Professional experience in social services programs highly preferred
Bilingual skills preferred
Benefits
Excellent benefits
Company
Pacific Asian Consortium in Employment (PACE)
PACE is a community development organization that creates economic solutions to meet the employment, education, housing, environmental, and business development challenges of low income residents in the Pacific Asian and other disadvantaged communities of Los Angeles.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$2.95MKey Investors
Employment Development DepartmentComerica BankCiti Foundation
2025-06-05Grant· $1.9M
2025-05-05Grant· $0.05M
2024-05-14Grant· $1M
Leadership Team
William Chun
Chief Operating Officer
Mimi Cheung
Chief Strategy Officer (CSO)
Recent News
Small Business Trends
2025-05-17
Company data provided by crunchbase