Thriveworks · 1 month ago
Brand Experience Coordinator
United States
Full-time
Remote
New Grad, Entry LevelThriveworks is a leading mental health care company committed to making high-quality counseling and psychiatric services accessible and affordable for individuals, couples, and families across the country. The Brand Experience Coordinator will serve as the operational engine of the Brand & Experience Office, ensuring that brand, culture, and client experience initiatives are executed with clarity and consistency across various departments.
Health CareMental HealthTherapeutics
Responsibilities
Attend key meetings with the Chief Brand & Experience Officer; take structured notes, capture decisions, and track follow-ups
Build and maintain project trackers, timelines, and documentation across all brand, EX, and CX initiatives
Keep cross-functional partners aligned and accountable to deadlines
Anticipate bottlenecks and proactively solve or escalate
Support the rollout of brand frameworks, culture initiatives, and Experience programs
Help manage large workstreams such as client journey design, clinician matching improvements, and culture programs
Assist with process flow mapping, journey documentation, and internal storytelling materials
Draft clear summaries, recaps, briefs, and internal updates
Build strong relationships across departments; act as an extension of the Experience Office in day-to-day communication
Help ensure work is aligned with the Thriveworks brand voice and 'Deeply Human' philosophy
Gather qualitative and quantitative insights from stakeholders, clients, clinicians, and internal data sources
Help synthesize feedback into structured recommendations for leadership
Support employee culture, brand perception, and experience audits
Qualification
Required
Strong communicator — clear writer, active listener, good at distilling complexity
Highly organized with a calm, steady presence; thrives in a fast-moving environment
Comfortable navigating influence-based leadership; able to get things done without formal authority
Experience in communications, project coordination, brand, marketing, operations, or related fields
Emotionally intelligent and culturally aware — understands how people work, how departments collaborate, and how to move work forward 'the right way.'
Preferred
Experience in healthcare, mental health, or mission-driven organizations
Experience with process flow design, journey mapping, or service design
Familiarity with Smartsheet, Asana, Miro, or similar tools
Company
Thriveworks
Thriveworks offer a variety of mental health services, including depression therapy, marriage counseling, life coaching, & more.
Founded in 2008
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Wellington Management
2021-07-26Series Unknown
Leadership Team
Ryan Culkin
Chief Counseling Officer
Recent News
Behavioral Health Business
2025-11-01
Behavioral Health Business
2025-11-01
Behavioral Health Business
2025-10-19
Company data provided by crunchbase