SoFi · 5 hours ago
Operational Exam Business Support Analyst
Jacksonville, FL
Full-time
Onsite
Entry, Mid Level
$22/hr - $24/hr
3+ years expSoFi is a next-generation financial services company and national bank using innovative technology to help members reach their financial goals. The Operational Exam Business Support Analyst will lead and coordinate the execution of business controls and analysis, becoming a subject matter expert for assigned product controls.
CreditCredit CardsFinancial ServicesFinTechLendingWealth Management
Responsibilities
Execute controls for your assigned portfolio, including oversight, evidence gathering, and storage, to allow for an ‘effective’ control rating by Business Control Testing
Perform ad-hoc control tests across operational processes to ensure safety and soundness across global operations
Design, document, and maintain clear, standardized procedures for all controls assigned to you, including writing procedures where they currently do not exist
Prepare reports and presentations for leadership and governance committees related to control outcomes, opportunities, emerging risk, and overall control performance for product specific controls
Develop new controls, as needed, related to emerging compliance risks or issue management milestones
Develop process maps for assigned controls (as needed) outlining workflow or process to identify control gaps
Work with leadership to develop strategies that improve the return on investment of control execution—across manual, automated, and technology-driven processes—to drive sustainable long-term cost savings
Qualification
Required
1 year experience at SoFi, or in lieu of SoFi experience 3+ years in the financial services industry
Experience with process mapping and workflow documentation
Excellent interpersonal skills, including building relationships across all levels, departments, and personality types to guide stakeholders through exam requests
Exceptional skills with Google suite products
Exceptional attention to detail, with the ability to identify complex process gaps within a workflow
Strength in taking action, strong analytical skills, and solid business judgment
Expert written and verbal communication skills required, and ability to synthesize, key messages and themes to present to stakeholders
Passion to learn, responsibly grow our business, and support our mission of helping members get their money right
Ability to balance and prioritize multiple work streams for different stakeholders
Exceptional organizational skills
Preferred
Business Control experience
Operations banking product experience
Experience working with third-party service providers
Experience in Fintech operations
Company
SoFi
SoFi is a finance company that offers a range of lending and wealth management services.
1001-5000 employees
H1B Sponsorship
SoFi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (213)
2024 (117)
2023 (131)
2022 (118)
2021 (81)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$12.25BKey Investors
Fortress Investment GroupPGIMQatar Investment Authority
2025-12-04Post Ipo Equity· $1.5B
2025-07-29Post Ipo Equity· $1.5B
2025-04-17Post Ipo Debt· $3.2B
Leadership Team
Anthony Noto
CEO
Jeremy Rishel
Chief Technology Officer
Recent News
2026-01-20
The Motley Fool
2026-01-17
Business Wire
2026-01-16
Company data provided by crunchbase