hackajob · 2 days ago
Service Product Analytics Team - Quant Analytics Senior Associate
Columbus, OH
Full-time
Onsite
Mid Level
3+ years expHackajob is collaborating with J.P. Morgan to connect exceptional tech professionals for the role of Quant Analytics Senior Associate. This position involves deriving insights about customer journeys through innovative strategies and advanced analytics solutions to enhance both customer and service agent experiences across Operations functions.
Artificial Intelligence (AI)Generative AIHuman ResourcesRecruitingSoftware
Responsibilities
Support and lead partnerships with key Area Product Owners and Product groups with strong understanding of business drivers, underlying data and processes for the demand mitigation programs by providing data and analytics leadership across the servicing organization
Lead development and reporting of Ops performance metrics & KPIs. Use analytical tools such as trend analysis, segmentation, optimization, and other techniques to improve business function performance
Analyze customer interactions and events across a variety of channels (calls, branch, digital) to better understand customer journeys and friction points
Contribute to business cases, construct test designs, and identify populations for pilot programs; analyze program performance and derive insights to help inform future customer strategies
Support the creation of dashboards and visualizations to measure the impact of implemented products and provide management with self-service tools to explore and report on current trends of key metrics
Leverage the agile process to deliver on a wide range of business and product-focused analytics including building and updating business cases, exploratory analysis to identify product enhancement opportunities, generating feature performance metrics and dashboards, and crafting data stories and presentations of key findings to stakeholders
Leverage enterprise data to develop the right automated data solutions using a mix of customer, account, digital, telephony, financial and operational data
Qualification
Required
3+ years of related experience; Bachelor's degree in a quantitative or related field or Graduate degree in a related field preferred
Proficiency in SQL for data querying and manipulation
Hands-on experience with standard data analytics tools and technologies (SQL, R, Python, Tableau, Alteryx, Hadoop, Hive, Spark, Impala, Sqoop)
Experience delivering analytics solutions following an Agile (Scrum or Kanban) methodology
Hands-on experience writing code and automating processes to source, transform and analyze data from multiple sources including structured and unstructured data preferred
Able to communicate effectively with Senior leaders to enable collaboration, decision-making, and transparency, with great presentation skills
Preferred
Familiarity with AWS, data mining, statistical modeling, machine learning and other advanced analytics methods
Familiarity with Cloud technologies such as Snowflake a plus
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
hackajob
The AI-native tech hiring platform trusted by enterprises, scale-ups, and 1M+ tech professionals worldwide.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$33MKey Investors
Volition CapitalDowning VenturesTechstars
2023-05-03Series B· $25M
2018-10-25Series A· $6.7M
2017-03-31Seed· $0.58M
Leadership Team
Mark Chaffey
CEO
Phil Kell
VP - Marketplace
Recent News
2025-10-23
2025-09-26
2025-09-12
Company data provided by crunchbase