Air Canada · 12 hours ago
Operations Manager - Airports
San Diego, CA
Full-time
Onsite
Entry, Mid Level
2+ years expAir Canada is a leading airline recently ranked the best in North America, and they are seeking a Customer Experience Manager for their Airports division. The role focuses on ensuring exceptional customer service while leading a front-line team and overseeing various airport operations.
AerospaceTransportationTravel
No H1B
Security Clearance Required
Responsibilities
Representing our brand and company vision for customer service excellence
Understanding our internal and external customers by anticipating needs and delivering on promises
Caring for our customers in difficult situations
Building and nurturing trusting relationships. Fostering employee development by empowering, coaching, and supporting our team to be their very best
Willingness and ability to work outdoors under any weather conditions
24-hour Airport operations will require shift work/weekends and holidays
The incumbent will be based at the SAN airport, with oversight of SNA and PSP operations as well
Qualification
Required
Possess at least a high school diploma
A minimum of two years previous people management experience
Possess a valid driver's license
Valid passport to travel (including overnight international trips) as needed
Managerial courage to make difficult decisions to ensure operational integrity, safety, and an on-time performance
Ability to work flexible schedules (24-hour Airport Operation/ Shift work/Weekends and Holidays)
Ability to successfully obtain Airport specific badging and seals (Security clearance and USCBP clearance required)
Ability to lift 50lbs
Ability to walk long distances and stand for long periods
Effective decision-making in a timely manner during stressful situations
Strong interpersonal skills (organizational, team oriented & focused)
Entrepreneurial & self-managed abilities
A genuine passion for creating and leading a global top ten Airline customer and employee experience
Ability to develop trust and rapport while providing performance coaching to front-line employees
An entrepreneurial, energetic and tenacious attitude
Ability to adapt to new technology and to share that knowledge
Customs Seal required and is subject to approval by U.S. Customs and Border Protection and/or third-party equivalent
Security clearance and USCBP clearance required
Preferred
Based on equal qualifications, preference will be given to bilingual candidates
Company
Air Canada
Air Canada is Canada's largest full-service airline and the largest provider of scheduled passenger .
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.7BKey Investors
Government of CanadaCerberus Capital Management
2024-03-21Post Ipo Debt· $1.59B
2021-04-12Post Ipo Equity· $397.99M
2021-04-12Post Ipo Debt· $4.28B
Leadership Team
John Di Bert
Chief Financial Officer & EVP
Firas Al Osman
Chief Digital Officer
Recent News
2026-01-20
Company data provided by crunchbase