Wells Fargo · 8 hours ago
Senior Technology Operations Analyst Web and Email Security
Charlotte, NC
Full-time
Onsite
Mid, Senior Level
4+ years expWells Fargo is seeking a Senior Technology Operations Analyst to join the Enterprise Data Loss Prevention (EDLP) Web and Email Security (WES) team, which governs, monitors, and enforces Wells Fargo's Appropriate Use Policy. This role plays a critical part in safeguarding the organization by assessing, permitting, or restricting Internet and email access based on risk, compliance standards, and business needs.
BankingFinancial ServicesFinTechInsurancePayments
No H1B
Responsibilities
Monitor external connectivity to identify access attempts to unsanctioned or inappropriate websites
Conduct detailed research on requested or newly discovered sites to determine their risk profile, category, and compliance impact
Block Internet resources determined to be invalid, unsafe, malicious, or out of policy for Wells Fargo connectivity
Review and process unblock requests based on documented business justification, risk assessment, and organizational standards
Serve as an intake point for inquiries related to restricted emails, blocked content, and delivery issues
Analyze and resolve email-related exceptions while ensuring alignment with enterprise security policies
Manage entitlements across web and email security tools, ensuring appropriate access and adherence to least-privilege principles
Maintain documentation and operational controls to support compliance, audits, and regulatory obligations
Maintain and update process documentation, operational procedures, and control evidence
Support control design, testing, and remediation activities
Identify opportunities to strengthen existing processes, improve efficiency, and enhance overall security posture
Lead or participate in initiatives and projects within technology operations
Contribute to planning related to technology operations projects or deliverables
Analyze moderately complex technology operations issues which require in depth review
Review and approve release change documents
Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script
Plan and design, document and enforce escalation policies and procedures
Provide activity, progress and status reports to management and keeps management posted of any critical issues
Provide accurate problem identification, ticket documentation, customer and vendor dialogue
Troubleshoot and triage job failures and work closely with AD Production support and vendors to drive towards root cause identification and resolution
Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
Improve deployment processes and tools, architecture, design and day-to-day technical support, scheduling and governance models
Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
Contribute to the resolution of complex issues
Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures
Collaborate with management and teams to handle questions or problems
Act as a mentor for individuals
Qualification
Required
4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Preferred
Experience in information security, DLP, or web/email security technologies
Familiarity with enterprise web filtering platforms, URL categorization, or proxy services
Strong analytical, investigative, and problem-solving skills
Knowledge of regulatory and compliance requirements in a large financial institution
Ability to work in a fast-paced, operational environment with SLAs and high scrutiny
Excellent communication skills with the ability to partner effectively across business and technology teams
Company
Wells Fargo
Wells Fargo & Company is a financial services firm that provides banking, insurance, investments, and mortgage services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-10-06IPO
Leadership Team
Charlie Scharf
CEO
Fernando Rivas
CEO of Corporate & Investment Banking
Recent News
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