Alpha Consulting Corp. · 1 day ago
Help Desk Support
Richmond, VA
Full-time
Hybrid
Mid Level
4+ years expAlpha Consulting Corp. is seeking a Help Desk Support professional to provide application support to internal end users. The role involves monitoring and responding to calls or chats, resolving software issues, and assisting with the onboarding of new agents.
ConsultingPharmaceuticalStaffing Agency
No H1B
Responsibilities
Provide application support through remote access tools to resolve internal end user issues
Monitor and respond quickly and effectively to calls or chats received to the Service Desk
Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware
Remotely access and support end user machines to achieve first call resolution
Utilize Service Now as the ticketing tool to track and escalate tickets for end users
Assist with onboarding of new agents by training and allowing others to shadow
Perform other tasks as needed by the Service Desk Managers
Support clients
Qualification
Required
Applicants must be able to work directly on W2
Service now Must needed with 4 years of minimum experience
Preferred
Provide application support through remote access tools to resolve internal end user issues
Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware
Company
Alpha Consulting Corp.
Alpha Consulting Corp. has been exceeding expectations in the IT, pharmaceutical, and clinical staffing business since 1994.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase