LifeLink Foundation · 13 hours ago
Communications Coordinator 1 (Call Center, 8AM - 8PM)
Tampa, FL
Full-time
Hybrid
New Grad, Entry LevelLifeLink Foundation is a nonprofit organization dedicated to saving lives through organ and tissue donation. As a Communications Coordinator 1, you will be responsible for managing incoming calls and facilitating donor referrals, ensuring that critical information is communicated to the appropriate staff members.
CharityHealth CareMedicalNon Profit
Responsibilities
Answers incoming Communications Services’ phone lines
Obtains information for death notification referrals/messages and delivers the information to the appropriate staff member according to call schedules
Performs initial evaluation of all referral calls to determine if the patient is suitable for potential organ, tissue, and/or eye donation
Routes donor referral calls to appropriate coordinators for LifeLink OPOs, LifeLink Tissue Bank and external tissue banks and the eye banks
Monitors referral assignments, cases notes and messages to ensure timely delivery of information to coordinators, tissue banks and eye banks
Proficient use of iTransplant - Maintains potential donor referral information via data entry by following established iTransplant procedures and CSD Referral Protocol
Processes organ offers from other organ procurement organizations, utilizing iTransplant
Communicates with Lions Eye Institute for Transplant and Research, and the Georgia Eye Bank on 30-minute intervals for referral confirmation
Participates in a departmental quality assurance schedule, once fully trained
Completes and maintains Daily Call Schedule forms
Receives tissue culture information (flight information, arrival times, tissues being sent, and processing information) from LLGA, LLPR, and for LifeLink Tissue Bank. Notifies appropriate LLTB Culture Case Coordinator
Receives and maintains call logs for all building and equipment alarm calls for the Foundation (all locations). Follows established protocols regarding appropriate notifications
Provides phone coverage for other departments during meetings, seminars, and out-of-office closures
Communicates and passes on temporary information to fellow Communications Coordinators
Researches donor registries and provides documentation to organ recovery coordinators
Monitors Puerto Rico death notification referrals and provides support and guidance to LLPR’s 3rd party answering service
Provides data entry of missed referrals for the OPOs
Provides data entry of medical examiner referrals for LifeLink of Puerto Rico Communicates hospital development concerns or feedback to the appropriate divisional department
Maintains and provides weekly gate access codes to LLGA staff
Maintains and logs after-hours specimen drop-off for Immunology Laboratory
Qualification
Required
Requires a high school diploma or equivalent
Must possess working knowledge of computer, mouse, and windows application
Ability to speak and enunciate clearly with a pleasant phone voice and a positive attitude
Ability to maintain confidentiality - conversation discretion required
Must have specific knowledge of the organization and roles of key contacts to route calls and follow-up messages
Ability to handle numerous incoming calls
Ability to multitask
Must be able to work 12-hour rotating shifts, either 8a-8p or 8p-8a
Must be flexible with schedule – including evenings, nights, weekends, and holidays. Must be able to work additional hours, both scheduled and unscheduled to provide 24/7 coverage as needed
Ability to work independently within prescribed guidelines while exercising good judgment in seeking appropriate guidance as required
Ability to promote and embrace a teamwork environment
Position is in-office but may be worked remotely when scheduled and / or approved by department leadership
Ability to lift up to 15lbs
A collaborator who thrives in a mission-first environment
Benefits
COMPANY PAID Medical, Dental, Disability & Life Insurance
Generous COMPANY PAID Pension Plan for your Retirement
Paid Vacation, Sick Days & Holidays
Company
LifeLink Foundation
LifeLink Foundation is a non-profit community service organization dedicated to the recovery of life-saving and life-enhancing organs and tissue for transplantation therapy.
Founded in 1983
501-1000 employees
Funding
Current Stage
Late StageRecent News
St Pete Catalyst
2025-04-30
Company data provided by crunchbase