Vishay Siliconix Itzehoe GmbH · 12 hours ago
Director, Customer Quality – Worldwide MOSFETs
San Jose, CA
Full-time
Hybrid
Director/Executive
$200K/yr - $260K/yr
12+ years expVishay Siliconix Itzehoe GmbH is a leading manufacturer of discrete semiconductors and passive electronic components. They are seeking a Director of Customer Quality for their MOSFET product portfolio, responsible for leading global customer quality strategy, ensuring rapid issue resolution, and fostering a proactive quality culture.
Semiconductors
Responsibilities
Serve as the global executive owner for MOSFET customer quality, acting as the primary escalation point for strategic customers
Build trusted relationships with customers’ quality, reliability, and engineering leadership
Lead customer audits, executive quality reviews, and performance governance forums
Own global PPAP strategy, execution, and governance for MOSFET products across automotive and high-reliability markets
Ensure on-time, first-pass PPAP approvals for new product introductions, technology migrations, fab transfers, and process changes
Define PPAP requirements, evidence standards, and approval workflows aligned with IATF 16949 and customer-specific requirements
Partner with R&D, Operations, and Product Marketing to ensure design, process, and reliability readiness prior to customer submission
Lead risk assessments, control plans, and readiness reviews to prevent late-stage quality issues and launch delays
Own end-to-end customer issue resolution (8D, RCCA, CAPA), including field returns, reliability incidents, and quality excursions
Drive cross-functional containment, root cause analysis, and corrective/preventive actions with clear accountability
Ensure timely, accurate, and customer-ready communication throughout issue resolution cycles
Establish and deploy global customer quality standards, metrics, and best practices for MOSFET products
Drive systemic improvements to reduce customer complaints, RMAs, quality escapes, and cost of poor quality (COPQ)
Champion preventive quality methodologies including DFMEA, PFMEA, control plans, SPC, and design-for-reliability
Partner with R&D and Product Marketing to incorporate customer and field feedback into design and roadmap decisions
Collaborate with internal manufacturing sites, foundries, and OSAT partners to ensure robust process control and PPAP alignment
Ensure supplier quality issues are addressed with urgency, rigor, and sustainable corrective actions
Lead and develop a global customer quality organization, including regional quality managers and engineers
Set clear priorities, performance goals, and accountability across regions and product lines
Build a high-engagement, customer-centric quality culture focused on prevention and continuous improvement
Define and track KPIs such as customer PPM, PPAP on-time approval, RMA trends, response time, audit performance, and COPQ
Provide regular executive-level updates on customer quality health, risks, PPAP status, and improvement initiatives
Support business reviews and contribute to product lifecycle, change management, and risk mitigation decisions
Qualification
Required
Bachelor's degree in Electrical Engineering, Materials Science, Mechanical Engineering, or related field
12+ years of experience in semiconductor quality, reliability, or manufacturing, including customer-facing roles
5+ years of people leadership experience at manager or director level
Strong technical understanding of MOSFET devices, power semiconductor manufacturing, and reliability mechanisms
Demonstrated expertise in PPAP, APQP, IATF 16949, and customer-specific automotive requirements
Proven experience leading customer issue resolution using 8D, RCCA, and CAPA methodologies
Experience working with global manufacturing sites and external foundry/OSAT partners
Excellent executive communication and customer engagement skills
Preferred
Master's degree or MBA
Experience supporting automotive, industrial, or other high-reliability markets
Six Sigma Black Belt or equivalent quality certification
Experience leading worldwide or matrixed organizations
Benefits
Health care coverage
Financial support programs
Company
Vishay Siliconix Itzehoe GmbH
Das Unternehmen Vishay Intertechnology, Inc. wurde 1962 in den USA gegründet und ist mit ca. 23.000 Mitarbeitern weltweit tätig.
501-1000 employees
H1B Sponsorship
Vishay Siliconix Itzehoe GmbH has a track record of offering H1B sponsorships. Please note that this does not
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2021 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase