UC Irvine · 1 hour ago
Business/Tech Supp Analyst 2
United States
Full-time
Remote
New Grad, Entry Level
$30/hr - $48/hr
0+ years expUCI Health is the clinical enterprise of the University of California, Irvine, and is seeking a Business/Tech Support Analyst 2 to respond to customer service problems or requests for technology information. The role involves providing Help Desk support, analyzing incidents, and ensuring high levels of customer satisfaction.
Higher Education
Responsibilities
Incumbent will respond to customer service problems or requests for information regarding technology
Answers Help Desk support line and performs first level systems problem determination including, but not limited to the operation of personal computers, mainframe, mid-range, peripheral data processing equipment and problem determination on selected software applications
Logs all calls into service desk incident/request tracking system as mandated by the incident Management Process
Analyzes incidents and takes corrective action across functional areas for incident resolution; Consults closely with clients and internal staff to prevent incidents and provides assistance as needed, ensuring the highest level of service
Assists in maintaining standards and procedures as related to the Help Desk including Service Level and Production Support Agreements
Follows established policies, procedures or specific instructions
Provides quality support with a high degree of customer satisfaction, technical expertise and timeliness
Qualification
Required
Proficient with Active Directory Users and Computers
Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
Must demonstrate customer service skills appropriate to the job
Minimum 6 months of IT Support experience (Service Desk, Help Desk, or Call Center)
Knowledge of MS Office Suite, Windows OS, and MAC OS
Knowledge of Apple and Android mobile devices
Experience with ticket tracking system
Experience with remote support tools
Excellent written and verbal communication skills in English
Demonstrated knowledge of proper telephone usage and etiquette
Ability to work variable shifts including nights, weekends and holidays as needed, as well as to travel to off site locations as required
Ability to troubleshoot and resolve issues using remote control and screen sharing tools
Ability to maintain a work pace appropriate to the workload
Ability to establish and maintain effective working relationships across the Health System
Ability to document resolutions clearly within a ticket system and knowledgebase
Preferred
Knowledge of University and medical center organizations, policies, procedures and forms
Knowledge of ITSM ticketing system
Knowledge of ITIL best practices
Certifications or College Courses in the Information Technology area
Benefits
Medical insurance
Sick and vacation time
Retirement savings plans
Access to a number of discounts and perks
Company
UC Irvine
UC Irvine
10001+ employees
H1B Sponsorship
UC Irvine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (113)
2024 (86)
2023 (99)
2022 (76)
2021 (81)
2020 (79)
Funding
Current Stage
Late StageLeadership Team
Anand Gala
CEO Roundtable Member
Bob Romney
Chancellor's CEO Roundtable
Recent News
Business News: Pasadena Star-News
2025-12-29
2025-08-08
Company data provided by crunchbase