Progressive Technologies, Inc · 12 hours ago
Digital Analyst Senior or Lead
United States
Full-time
Remote
Senior Level, Lead/Staff
$81K/yr - $131K/yr
5+ years expProgressive is dedicated to helping employees move forward and live fully in their careers. As a senior or lead digital analyst on the Customer Relationship Management (CRM) Data Strategy team, you'll shape and expand our data landscape while collaborating with internal teams and external partners to ensure reliable and trusted data for analytics.
Product DesignTelecommunications
No H1B
U.S. Citizen Only
Responsibilities
Shape and expand our data landscape
Partner with teams across the business to define requirements and work with IT to deliver enhancements
Support high‑quality documentation and transparent organizational change, enabling self‑service for data users
Collaborate with internal teams and external partners to ensure data remains reliable, trusted, and ready for analytics on scale
Contribute to the Coaching Quality Analytics (CQA) data environment by managing data that forms the foundation of CRM’s coaching and quality programs
Provide reliable insight into call handling, quality outcomes, and the effectiveness of coaching for all NICE-recorded users
Uncover new insights into call behaviors and deliver valuable business intelligence to enhance the overall customer experience
Qualification
Required
A minimum of six years of analytical work experience in a professional setting including, experience tagging and reporting using Google Analytics/Google BigQuery/Google Tag Manager or a comparable digital analytics suite and cloud provider
OR Bachelor's degree or higher and a minimum of five years of analytical work experience in a professional setting including, experience tagging and reporting using Google Analytics/Google BigQuery/Google Tag Manager or a comparable digital analytics suite and cloud provider
OR Bachelor's degree or higher in a quantitative field of study and a minimum three years analytical work experience in a professional setting including, experience tagging and reporting using Google Analytics/Google BigQuery/Google Tag Manager or a comparable digital analytics suite and cloud provider
Preferred
Intermediate to advanced programming skills in Snowflake and a solid understanding of data and analytics principles
Experience with data warehouse management
Exceptional collaboration skills to work effectively with teams and collaborators
Comfortable with ambiguity and the ability to adapt in a constantly evolving environment
Demonstrated experience working with both business and IT partners to create or update data assets to meet business needs
Benefits
Gainshare annual cash incentive payment up to 30% of your eligible earnings based on company performance
Company
Progressive Technologies, Inc
Established in 1985 as a low voltage cabling contractor, Progressive Technologies has grown from a mid-south company to a nationwide provider offering solutions to commercial and industrial users of low voltage systems.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase