GoHealth Urgent Care · 1 week ago
Manager, Application Services (Workday)
United States
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expGoHealth Urgent Care is committed to making employees feel valued. The Manager, Application Services (Workday) will lead the operational management and optimization of the Workday platform, ensuring it meets business objectives while overseeing a team of functional analysts and managing vendor relationships.
Hospital & Health Care
Responsibilities
Oversee incident management and resolution processes for Workday, ensuring timely response and minimal disruption
Manage routine maintenance, patching, and system updates to maintain performance and security
Monitor system performance and proactively address issues to ensure high availability and reliability
Coordinate vendor support and manage service level agreements (SLAs) to ensure accountability and responsiveness
Lead and mentor Workday analysts, fostering a collaborative and high-performance culture
Provide ongoing training and development opportunities to keep team skills current
Conduct performance evaluations and provide feedback to team members to support their growth
Identify and address skill gaps within the team, providing training and development opportunities as needed
Develop and implement strategic plans for Workday application services that align with organizational goals
Lead the execution of strategic initiatives to enhance Workday performance and support
Ensure alignment of Workday services with business objectives and priorities
Support governance processes and maintain an accurate inventory of Workday-related applications
Effectively manage backlog of tasks in JIRA and consistently provide updates, status, timeline, risk and/or challenges to appropriate stakeholders
Manage small to medium projects as needed
Drive innovation in Workday application services by exploring new technologies and methodologies
Implement continuous improvement initiatives to enhance application support processes and practices
Encourage a culture of innovation and creativity within the team
Build and maintain strong relationships with key stakeholders to understand their needs and expectations
Act as a liaison between the Workday support team and stakeholders, ensuring clear and effective communication
Gather feedback from stakeholders to inform improvements in Workday services
Provide regular updates to the Senior Manager, Application Services and other senior leaders on the status of Workday application services
Identify and mitigate risks related to Workday support and administration
Ensure compliance with regulatory requirements and organizational policies
Develop and implement risk management strategies to protect Workday services
Prepare for and manage audits related to application compliance and data security
Develop and maintain performance metrics and KPIs to monitor the health of Workday application services
Provide regular reports to senior leadership on application performance and support activities
Use data-driven insights to inform decision-making and drive improvements
Allocate resources effectively to ensure the successful delivery of Workday application services
Manage budgets and ensure cost-effective use of resources
Balance competing priorities and adjust resource allocation as needed
Ensure a customer-centric approach to Workday support, prioritizing user satisfaction
Address user concerns and issues promptly and effectively
Implement feedback mechanisms to gather user input and improve Workday services
Stay current with industry trends and best practices in Workday support and administration
Provide thought leadership on the adoption of new technologies and methodologies
Lead the implementation of new tools and technologies to enhance Workday services
Qualification
Required
Bachelor's degree in information technology, Computer Science, marketing, or a related field
8+ years of experience in application support and administration, with a focus on enterprise applications such as Workday, UKG, and Salesforce
5+ years of experience in ERP solutions
5+ years of experience in Workday HCM and/or FINS
5+ years in a leadership role, managing teams and driving cross-functional collaboration
Strong understanding of change management and agile processes
Preferred
Workday Certifications (HCM, FINS, Reporting, Security)
Familiarity with HR, Financial and/or Accounting processes
Familiarity with Kainos products
Previous experience in health care industry
Company
GoHealth Urgent Care
GoHealth partners with innovative and award-winning health systems to simplify and improve the way customers across the U.S.
1001-5000 employees
H1B Sponsorship
GoHealth Urgent Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Bob Kinard
Chief Operating Officer
Aishah S.
Manager, People Business Partner
Recent News
Hartford Business Journal
2024-04-07
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