Customer Success Manager (Scale) jobs in United States
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PortSwigger · 10 hours ago

Customer Success Manager (Scale)

positionAtlanta, GA
timeFull-time
remoteOnsite
seniorityMid Level

PortSwigger is a company dedicated to empowering people through security, creating tools that help teams uncover vulnerabilities. The Scale Customer Success Manager will manage customer outcomes for a large portfolio, focusing on onboarding, adoption, and lifecycle management while collaborating across teams to ensure customer satisfaction.

Cyber SecurityInformation TechnologySecuritySoftware
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Growth Opportunities

Responsibilities

Own customer outcomes across a large, scaled portfolio using 1:many and 1:few engagement models
Drive onboarding, activation, and ongoing adoption throughout the customer lifecycle
Monitor customer health, usage, and engagement signals to identify risk and opportunity early
Support renewal readiness and retention through proactive, data-driven interventions
Design, run, and iterate scalable customer success programs and lifecycle journeys
Use CRM and CS tooling to track activity, outcomes, and forecasts accurately
Collaborate with Sales and Renewals on expansion and commercial signals informed by product usage
Act as a voice of the customer by surfacing insights and patterns that inform improvements to processes, tooling, and customer experience

Qualification

Customer Success fundamentalsSaaS experienceData-driven decision makingCRM systems proficiencyTechnical curiosityProactive approachClear communicationEmotional intelligence

Required

Experience in a customer-facing role within a SaaS or subscription-based environment
Solid understanding of Customer Success fundamentals, including retention, churn
GRR, NRR, and customer health
Comfort working with data, CRM systems, and customer signals to drive decisions
Technical curiosity and credibility in a technical product environment
Clear, confident communication skills and strong emotional intelligence
A proactive, ownership-driven approach with the ability to work autonomously at pace
Alignment with PortSwigger's values and high-performance culture

Benefits

Competitive salaries
Generous pension contributions
Share in the company's success
Impressive 401K and healthcare contributions
Generous holiday allowance
Strong focus on learning and development
Buy-any-book scheme
Dedicated time for growth

Company

PortSwigger

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PortSwigger Burp Suite is the leading toolkit for web application security testing.
dateFounded in 2008
location
Knutsford, Cheshire, GBR
people-size51-200 employees
web-link
https://portswigger.net/

Funding

Current Stage
Growth Stage
Total Funding
$112.11M
Key Investors
Brighton Park Capital
2024-06-27Private Equity· $112.11M

Recent News

Morningstar.com
PortSwigger’s Burp AI Recognized as Leading AI Tool in HackerOne’s Latest Security Report
2025-10-10
TechChannel News
Why HTTP/1.1 still endangers millions of modern websites?
2025-08-14
Morningstar.com
PortSwigger Research Sheds Light on HTTP/1.1 Vulnerabilities, Urges Industry Shift Toward Safer Protocols
2025-08-07
Company data provided by crunchbase