NEOGOV · 1 day ago
Complaints, Compliance, Academy and Workforce Development Branch Chief HFEMSD - FAA00897
Denver, CO
Full-time
Hybrid
Director/Executive
$106K/yr - $169K/yr
10+ years expNEOGOV is seeking a dedicated professional to join the Colorado Department of Public Health and Environment as the Complaints, Compliance, Academy and Workforce Development Branch Chief. This role provides strategic leadership and operational oversight for managing healthcare facility complaints, ensuring regulatory compliance, and advancing workforce capability within the division.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Oversee and is responsible for the Complaints Section, the Occurrences and POCs/Revisits Section, and the Academy program
Direct complaint intake and investigation processes
Interpret and apply state and federal regulations
Lead the inspector academy and workforce development initiatives to strengthen recruitment, training, and retention
Ensure consistent, high-quality regulatory practice statewide and build a skilled, resilient workforce to support the Division’s mission of protecting health and safety through effective oversight
Qualification
Required
Ten (10) years of relevant experience in an occupation related to the work assigned to this position
Seven (7) or more years of progressively responsible professional experience in one or more of the following areas: Regulatory compliance, licensing, certification, or oversight within healthcare, public health, emergency medical services, human services, or a comparable regulated environment
Complaint intake, investigation, enforcement, corrective action, or compliance monitoring, including interpretation and application of statutes, rules, and policy
Workforce development, training program management, or organizational learning, including curriculum development, competency-based training, onboarding programs, and professional development initiatives
Program or operational leadership within a public sector, healthcare, or regulatory organization, including responsibility for policy implementation, performance management, and continuous improvement
At least three (3) years of supervisory or managerial experience is required, including direct oversight of professional staff, team leads, or managers
Experience must include responsibility for: Staff performance management, coaching, and professional development; Budget oversight, workload prioritization, or resource allocation; Cross-functional coordination with internal and external stakeholders
Bachelor's degree in a relevant field such as Public Health, Health Administration, Nursing, Public Administration, Business Administration with healthcare/regulatory experience
Healthcare regulatory experience – experience working in health facility licensure and certification, survey, inspection or compliance programs, quality assurance, enforcement, or complaints investigations
Familiarity with state statutes, administrative rules, and federal CMS regulations
Progressive leadership experience (5-7+ years) supervising professional staff, experience assigning work coaching performance, and addressing employee relations issues
Must be proficient in word processing and able to use current communication technology to connect to the office from the field
Must obtain an influenza shot annually prior to the onset of the flu season or wear a mask while on facility/agency premises
Must work in environments where contagious diseases may be present
Must perform annual fit testing for N-95 masks, as well as complete annual training on donning and doffing of personal protective equipment (PPE)
Must be able to lift and carry up to 10-15 lbs. of equipment for extended periods of time
Must be able to walk or stand for extended periods of time including walking up and down multiple flights of stairs
Must be able to hold a tablet computer in a standing position
Once employed in this position, must successfully complete and apply all required surveyor training (unless training is unavailable) within the first six (6) months of service
Requires the use and operation of state fleet vehicles
Preferred
Relevant years of State service shall be considered as a preferred qualification if the Appointing Authority determines that it is relevant to the overall merit and fitness for the position to be used to determine the top candidates on the referral list
Experience serving in a senior leadership or branch-level role within a complex, multi-program organization
Demonstrated success leading organizational change, program redesign, or workforce transformation efforts
Experience integrating complaints, compliance, and training functions to improve quality, consistency, and accountability
Familiarity with state or federal regulatory frameworks, including administrative rules, audits, corrective action processes, and continuous quality improvement models
Experience developing or overseeing academy-style training programs, mentoring frameworks, or career progression pathways
Benefits
Employee wellness programs and facilities
Extensive professional development opportunities across numerous disciplines
Career advancement within the State system
Strong yet flexible retirement options (PERA Defined Benefit or Defined Contribution Plans, with optional 401K/457)
Comprehensive medical, dental, and life insurance
Short- and long-term disability coverage
11 paid holidays annually plus generous leave benefits
Mentorship and leadership development programs
Tuition assistance for college-level and advanced degree programs
Flexible schedules and supportive work-life balance initiatives
A variety of employee resource groups and a welcoming, inclusive culture
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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