OPC Pest Services · 4 hours ago
Customer Service Representative--Louisville, Kentucky
Jeffersontown, KY
Full-time
Onsite
New Grad, Entry Level
$18/hr - $22/hrOPC Pest Services is rapidly expanding across Kentucky, Indiana, and Ohio, and they are seeking a Customer Service Representative to join their Customer Care Center. The role involves coordinating schedules, resolving customer issues, and providing exceptional customer service to both internal and external clients.
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Responsibilities
Provide exceptional customer service and a quality experience to internal and external clients
Prioritize, plan and complete daily tasks, special projects, and assignments
Facilitate accounts receivable and collection efforts
Manage administrative requests and tasks
Provide proactive customer follow-up in a timely manner
Deliver accurate service and promotional information
Maintain accurate records utilizing customer service software applications
Partner with management to manage expectations and meet deadlines
Assist in scheduling of service routes
Produce accurate and timely reports
Ensure that work is complete and results are satisfactory
Assist in training of new team members as requested/needed
Demonstrate strong attention to detail and accuracy
Qualification
Required
High school degree or equivalent
Excellent phone etiquette and friendly, professional demeanor
Strong organizational skills and ability to manage multiple priorities, i.e. multi-task
Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
Knowledge of customer service principles and best practices
Excellent written and verbal communication
Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers
We require successful completion of background check and drug screen
Benefits
Comprehensive benefits package including low cost medical, dental, vision insurances, 1x annual salary life insurance, and many more optional benefits (visit rollinsbenefits.com for more information)
401(k) plan with 4.5% company match
Rollins Corporation employee stock purchase plan
Six paid holidays and a generous PTO (paid time off) program- receive up to 15 PTO days your first year
Employer discount program through PerkSpot
Company
OPC Pest Services
OPC Pest Services is a pest control company provides quality pest management services to residential and commercial customers.
Founded in 1972Kentucky, New South Wales, AUS
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase