AVMA (American Veterinary Medical Association) · 7 hours ago
Chief Administrative Officer (CAO)
Schaumburg, IL
Full-time
Onsite
Director/Executive
$175K/yr - $185K/yr
15+ years expAVMA (American Veterinary Medical Association) is seeking a Chief Administrative Officer (CAO) to oversee day-to-day operations of AVMA Administrative Services LLC. The CAO will lead operational activities, improve policies, and enhance member experience while ensuring compliance and strategic goal implementation.
AssociationHealth CareNon ProfitVeterinary
Responsibilities
Lead the day-to-day operational activities of the organization, ensuring the effective execution of strategic initiatives and seamless delivery of the organization’s core programs including a successful integration and transition to a one broker platform
Develop, implement, and continuously improve operational policies and procedures to enhance efficiency and effectiveness
Partner with Head of Legal Services to ensure compliance with regulatory requirements and industry standards, particularly related to the insurance program
Lead initiatives to modernize, document, and optimize the business processes
Oversee the member experience and research to ensure best in class operations for the veterinary profession insured through the program offerings
Support the cultivation of relationships with external partners, stakeholders, and vendors to enhance program delivery and operational capacity
Lead, mentor, and develop a high-performance team focused on operational excellence
Foster a staffing culture of transparency, trust, and accountability
Oversee the administrative and finance functions
Manage external service vendor contracts
Project manage additional initiatives assigned by the CEO
Oversee the staff and partners responsible for the administration of the sponsored insurance programs
Monitor and analyze program performance, working with outside experts to identify opportunities for improvements, cost efficiencies, and greater member penetration, engagement and satisfaction
Establish key metrics and monitor staff performance and development goals, assign accountabilities, set objectives, and establish priorities
Work with marketing communications staff and outside consultants to develop, implement, and ensure the effectiveness of the Organization’s Marketing and Communication strategy
Oversee messaging and positioning of the brand across all channels, to ensure alignment with the organizational mission, strategic priorities, and board expectations
Enhance communications to foster a culture of transparency and collaboration
Manage outreach efforts to the broader community regarding sponsored insurance programs
Provide oversight to Finance and Accounting team to ensure monthly, quarterly and annual financials
Oversee budget creation and monitoring including monthly and quarterly forecasts and variance analysis
Review and support efficient integration into one reporting structure
Establish and document best practice and benchmarking capabilities to ensure effective standard operating procedures with a target of an 8–10-day close period for monthly and quarterly reporting
Provide oversight to Veterinary Services including Trust Vets, Student Services and Stakeholder Relationships
Support creation of organizational playbooks, SOPs and other organizational documentation as needed to support organizational sustainability and growth
Manage oversight of carrier relationships to ensure quality products, service, industry focused features and engagements for the program
Qualification
Required
Minimum of 15 years of experience managing business operations, with at least 10 years in a senior position
Proven experience overseeing and developing strong teams
Demonstrated excellence in financial management, budgeting, forecasting, with a strong understanding of financial statements and key performance metrics
Direct experience with transformational leadership of both people and systems
Change management experience, ability
Preferred
Accounting degree strongly preferred; advanced degree/CPA or professional licensure preferred
Life, Health and P&C licenses a plus
Extensive knowledge of insurance programs and/or association sponsored programs
Long-term project management planning and implementation
Experience in digital systems, management, and risk management associated with data security a plus
Benefits
Access to health, dental, vision, life, AD&D, short-term disability, & long-term disability insurance
FSA & HSA plans
Generous vacation & sick time
11 Paid Holidays
Employee Assistance Program (EAP)
401(K) retirement plan
Company
AVMA (American Veterinary Medical Association)
The AVMA is the nation’s leading advocate for the veterinary profession.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Gail Golab
Associate Executive Vice President and Chief Veterinary Officer
Recent News
Talk Business & Politics
2025-11-05
2025-10-28
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