Thermo Fisher Scientific · 4 hours ago
Field Service Engineer II (Chromatography) (Sacramento/East Bay Area REMOTE)
United States
Full-time
Remote
Mid Level
$31.73/hr - $47.60/hr
3+ years expThermo Fisher Scientific is a leading company providing integrated solutions and services. The Field Service Engineer is responsible for field service support and customer relationship management, focusing on Chromatography and Mass Spectrometry systems, including installation, repairs, and maintenance.
BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine
Responsibilities
Perform client installation, repair, maintenance, and qualifications
Work with strong client focus on conjunction with other ULS teams and Sales
Use customer management software to track service calls, manage parts inventories, and complete job tasks
Review reports and documentation from customers and inspect malfunctioning product to pinpoint nature and scope of problem
Analyze and review inspection findings to understand source of reported problems, and recommend repair, replacement, or other corrective action
Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs
Analyze chemistry reports of technical problems to recommend modifications to predict and eliminate future problems
Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer
Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
Other duties may be assigned
Qualification
Required
High school diploma or GED equivalent required with 3+ years hands-on user experience with Chromatography and/or Mass Spectrometry systems, or relevant proven experience
Effective interpersonal skills and ability to establish good customer rapport are critical
Ability to prioritize service requests and produce clear and concise documentation
Ability to work independently within a customer location
Must be available to travel overnight up to 70% within the territory or other areas as the need arises
Ability to safely lift 50 lbs. with assistance on occasion
Ability to safely lift and carry 25-30 lbs. continuously throughout the day
Ability to bend, squat, stretch, and reach every day in a service function
Maintain a valid driver's license and safe driving record
Preferred
Bachelor's degree in chemistry, sciences, or related field preferred and 2+ years hands-on experience as a Service Engineer servicing Chromatography and/or Mass Spectrometry systems, particularly working with analytical instrumentation
Benefits
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Company
Thermo Fisher Scientific
Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.
10001+ employees
H1B Sponsorship
Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (224)
2023 (233)
2022 (342)
2021 (315)
2020 (227)
Funding
Current Stage
Public CompanyTotal Funding
$15.97BKey Investors
National Grid
2025-11-24Post Ipo Debt· $2.42B
2025-09-30Post Ipo Debt· $2.5B
2023-08-07Post Ipo Debt· $2.95B
Leadership Team
Marc Casper
CEO
Stephen Williamson
Senior Vice President and Chief Financial Officer
Recent News
2026-01-21
Company data provided by crunchbase