Viasat · 8 hours ago
Energy CSC Supervisor
Houston, TX
Full-time
Onsite
Mid, Senior Level
$97K/yr - $164K/yrViasat, Inc. is a company focused on delivering global communication solutions. They are seeking an Energy Customer Support Center Supervisor to lead a team in maintaining VSAT/Network systems, ensuring quality service delivery, and providing technical guidance.
InternetOptical CommunicationTelecommunications
Responsibilities
Supervising a team of analyst and satcom specialists engaged in maintaining the VSAT / Network as well as analysis and troubleshooting of the installed Viasat system
Requires knowledge of theory and practices of RF technology
Initiates and communicates a variety of administrative personnel actions (e.g., Performance Reviews, scheduling and/or approving OT, PTO and disciplinary actions)
Coordinates the Day-to-Day operation of employees on assigned shift, assigning tickets, monitoring ticket queue and reviewing progress and accuracy of work, directing efforts and providing technical guidance on complex issues
Oversees the day-to-day operations of the Customer Support Center team and works cross-functionally with Engineering, Operations, and others as applicable
Responsible for training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies
Has a comprehensive understanding of internal and external operational procedures and processes and applies them to the completion of complex technical assignments
Be able to fill the Analyst I or II role as required or when there are staff absences
Ensure Daily Reports are accurate and functional for the morning leadership and operations review
Will oversee team reporting and review with staff
Capable of managing the CSC Daily Operation Meeting
Any other activities as designated by the Customer Support Center Manager
Qualification
Required
Proven ability to communicate, escalate and collaborate organization wide and to external vendors and customers
Exhibit ability to effectively communicate cross organizationally and externally
Proven leadership qualities and strong communication skills
Successfully able to identify, lead and execute complex departmental projects, and those assigned by Manager CSC with minimum supervision
Successfully able to identify and execute departmental projects, and those assigned by Manager CSC with minimum supervision
Be able to work shift hours and ensure attendance on-site for team-members
Understanding of ITIL principles
Knowledge of theory and practices of RF technology
Preferred
Prior experience with RF Satellite or Wireless Communication Systems
Associates degree or equivalent experience
Prior experience working with Cisco, Versa, or Fortinet
Experience with Cisco hardware and software elements involved in IP networking and satellite communications
Benefits
Additional cash or stock incentives may be provided as part of the compensation package
A range of medical, financial, and/or other benefits
Company
Viasat
Viasat is a global communications company that offers satellite services.
Founded in 1986
5001-10000 employees
H1B Sponsorship
Viasat has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (43)
2024 (36)
2023 (48)
2022 (85)
2021 (51)
2020 (53)
Funding
Current Stage
Public CompanyTotal Funding
$3.16BKey Investors
UK Space AgencyNASA
2025-11-21Grant· $1.15M
2024-09-09Post Ipo Debt· $1.98B
2023-09-13Post Ipo Debt· $733.4M
Leadership Team
Andy Lincoln
Chief Engineer
Don Buchman
President Aviation
Recent News
2026-01-22
Company data provided by crunchbase