CommonSpirit Health · 11 hours ago
Contact Center QA Specialist
Rancho Cordova, CA
Full-time
Onsite
Entry, Mid Level
$24/hr - $32.74/hr
2+ years expCommonSpirit Health is a large health system dedicated to providing comprehensive healthcare services. The Contact Center QA Specialist will monitor and evaluate interactions in the contact center, ensuring quality customer service and adherence to operational standards while collaborating on training and continuous improvement initiatives.
Health CareMedicalNon Profit
Responsibilities
Participates in building, testing and maintaining processes in the training environment
Collaborates in the development and maintenance of training materials, including but not limited to scripts, scenarios and training schedules
Delivers end user training and support, using existing training materials and procedures
Participates in workflow design and system build in order to gain an in depth knowledge of the system, including functionality and workflows
Troubleshoots and resolves issues and questions, referring more complex issues to Senior QA Specialist or to Supervisor
Incorporates new system functionality in training/education plans. Identifies ways to improve education/training plans
Qualification
Required
2 years of experience in healthcare environment working with applicable EHRs, and conducting training
HS diploma or GED
Experience using a clinical management system
Demonstrated computer literacy and competency, including the use of word processing, databases, and email
Ability to support go-lives of system components as necessary
Demonstrated ability to deliver effective classroom training
Excellent communication and teambuilding skills
Preferred
Experience facilitating training to large groups preferred
4 year degree, or equivalent work experience, preferred
Ability to critical analyze workflows for improvement preferred
Company
CommonSpirit Health
Common Spirit Health is a healthcare organization that provides research programs, home health programs, and virtual care services. It is a sub-organization of CommonSpirit Health.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Wright Lassiter
Chief Executive Officer
Christine Brocato
System VP, Strategic Innovation
Recent News
2026-01-20
alleywatch.com
2026-01-20
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