Equifax · 1 day ago
Software Engineer - Support
St Louis, MO
Full-time
Hybrid
Entry, Mid Level
2+ years expEquifax is seeking creative, high-energy and driven Software Engineers - Support to work on a variety of meaningful projects. This role involves monitoring and observability, production support, and engineering automation, focusing on incident management and improving application reliability.
AnalyticsConsultingDatabase
No H1B
Responsibilities
Own Observability: Design, implement, and maintain a comprehensive monitoring strategy using Datadog (Metrics, APM, Logs, Synthetics, and RUM)
Proactive Detection: Build and refine sophisticated dashboards, SLOs/SLIs, and alerts to identify performance bottlenecks and potential failures before they become customer-facing incidents
Analyze: Use Datadog's full suite to trace complex issues across distributed microservices, from the front-end to the database
Incident Command: Act as the technical lead during high-priority production incidents, coordinating cross-functional teams (Development, DevOps, Product) to drive rapid resolution
Root Cause Analysis (RCA): Conduct thorough, blameless post-mortems to identify the true root cause of incidents, documenting findings and tracking remedial actions
On-Call: Participate in a rotating on-call schedule, serving as the primary escalation point for all production service issues
War Room Leadership: Confidently manage "war room" scenarios, clearly communicating status, impact, and needs to both technical and business stakeholders
Apply your proficiency in Python, Go, Java, or .NET to perform hands-on code fixes for minor application bugs. You will be responsible for reading, debugging, and patching code to streamline the development lifecycle and reduce the backlog for primary engineering teams
Build Tools, Not Toil: Identify and automate repetitive manual tasks (toil) by building scripts, internal tools, and runbooks
Influence Design: Partner with software engineers to champion "design for production," providing feedback on logging, metrics, and application reliability from the support perspective
Qualification
Required
Bachelor's degree or equivalent experience
2 - 5 years in a Software Engineering or Production Support role
2 - 5 years of Java, Spring, SpringBoot development experience
Strong prior development or scripting knowledge. Must be proficient in at least one language like Python, Go, Bash, or PowerShell
The ability to read and debug code in Java and Node.js
Understanding of Cloud Platforms (AWS, Azure, or GCP)
Understanding of Containerization (Kubernetes, Docker)
Understanding of CI/CD Pipelines (Jenkins, GitLab CI, etc.)
A calm, methodical, and detail-oriented approach to problem-solving, especially under pressure
Preferred
Extensive, hands-on experience with the Datadog platform
Proven track record of leading the response to and resolution of critical incidents in a 24/7, high-availability environment
Datadog Certification(s)
Experience with Infrastructure as Code (Terraform, Ansible)
Knowledge of other observability tools (e.g., Prometheus, Grafana, ELK Stack)
Experience in database performance tuning (SQL or NoSQL)
Company
Equifax
Equifax is a data, analytics, and technology company for automotive, healthcare, and insurance industries.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1M2009-09-04Post Ipo Equity· $1M
1971-05-11IPO
Leadership Team
John Gamble
Corporate Vice President, Chief Financial Officer
Justin Demola
Senior Vice President, Mortgage and Housing
Recent News
2026-02-04
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