JACK Entertainment · 6 hours ago
Slot Tech Manager
Cleveland, OH
Full-time
Onsite
Mid, Senior Level
3+ years expJACK Entertainment is a leading gaming and entertainment company, seeking a Slot Tech Manager to lead their Slot Performance Division. The role involves overseeing slot maintenance, managing staff, ensuring compliance with regulations, and enhancing guest satisfaction through effective leadership and operational improvements.
CasinoGamblingHospitality
Responsibilities
Serves as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation and open communication
Establishes self as highly credible leader with highest levels of integrity, and always acts in the best interests of the property and the company
Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations
Ensures that team members clearly understand and are held accountable for their performance expectations
Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained
Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value
Demonstrates excellent facilitator skills in resolving conflicts between different points of view
Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision
Partners and Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees
Embraces, role models and implements all elements of our customer service program including Spotlight on Success and Buzz Sessions, and tier prioritized service
Recommends and implements change to improve overall employee and guest satisfaction
Establishes and endorses the business objectives, ethics and values of JACK Entertainment in accordance with the Code of Commitment
Will serve as verifier for jackpot payout and credit owed procedures
Maintains staffing efficiency in the Slot Performance Division of the Slot Department through interviewing, selecting, hiring, training, scheduling, developing, rewarding, disciplining, and recommending promotions and terminations, as necessary
Assigns responsibilities to Slot Performance Supervisor on each shift and ensures duties are completed in accordance with company policies, procedures, and internal controls, as well as Ohio Casino Control Commission rules and regulations
Plans and coordinates special projects and makes assignments to project teams
Maintains a good working relationship with vendors in order to acquire prompt technical support and receive information of new products in a timely manner
Trains Slot Performance Supervisors and provides guidance and assistance with career development
Ensures all slot maintenance, repairs, relations, set-ups and break-downs are handled in a prompt, efficient manner
Verifies the accuracy of letters to the Ohio Casino Control Commission regarding gaming approvals prior to mailing
Maintains an accurate count of slot machines on the gaming floor and matches the units licensing information
Enforces company policies, procedures and performance standards
Ensures accurate completion of daily reports
Notifies Director of Slot Operations of pertinent issues, as needed
Maintains slot floor security by notifying department management of any suspicious activity
Maintains working knowledge of all local jurisdictional gaming laws (federal, state, and local) and attendant regulations as well as company internal controls
Maintains a working knowledge of all games in order to perform repairs and/or preventative maintenance
Develops, implements and reviews the slot product and processes
Ensures integrity and product reliability
Conducts effective analysis and reporting on slot products to maximize revenue and protect company assets
Monitors and maintains the total logistic requirements of an effective slot repair operation, always anticipating the needs of today and the future
Qualification
Required
Must be able to work independently
Must be able to sit, stand or walk for long periods of time (4 hours)
Act as a role model to other employees and always leads by example
Adhere to all regulatory, company and department policies and procedures
Must be able to respond calmly and make rational decisions when handling employee conflicts
Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator
Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel
Respond to visual and aural cues
Must have the manual dexterity to operate a computer and other necessary office equipment
Must be able to tolerate areas containing dust, loud noises and bright lights
Must be able to work varied shifts, weekends and holidays as needed
Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives
Ability to speak distinctly and persuasively
Strong organizational and analytical skills
Must project professionalism and possess excellent verbal and written communication skills
Must be able to read, write, speak, and understand English
Must be 21 years of age
Associate's degree or equivalent from two year college or technical school; bachelor's degree preferred; or three to five years related experience and/or training; or equivalent combination of education and experience
Minimum of three years of slot maintenance experience, with progressive supervisory/management experience required
Project management training and experience required
Ability to obtain a Gaming Occupational License within the State of Ohio
Preferred
Bachelor's degree preferred
Electrical experience and/or degree preferred
Company
JACK Entertainment
JACK Entertainment is a gambling company that offers casino and racino games and dining.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Dunkeson
Chief Executive Officer
Van Baltz
SVP & Chief Information Officer
Company data provided by crunchbase