Akkodis · 2 days ago
Technical Customer Support
United States
Full-time
Remote
Entry Level
$23/hr - $24.64/hr
1+ years expAkkodis is seeking a Technical Customer Support for a Contract with a client in Westminster, CO. The role involves engaging with customers to resolve technical and account-related issues while managing high volumes of requests and adhering to service level agreements.
Information Technology & Services
Responsibilities
Engage with customers in a friendly, empathetic, and professional manner across phone, email, chat, and queue channels to understand and resolve technical and account-related issues
Manage and respond to high volumes of customer requests daily while meeting or exceeding service level agreements (SLAs)
Assist customers with account and subscription management, including billing, invoicing, entitlement management, refunds, downloads, and installations
Diagnose and troubleshoot technical issues such as application crashes, extension errors, and product defects, and escalate cases appropriately using internal knowledge resources
Maintain accurate and detailed case documentation, recording customer interactions, troubleshooting steps, and resolutions for all support channels
Proactively manage case queues and backlogs by prioritizing aging requests, applying knowledge base content, and adhering to established communication and incident protocols
Qualification
Required
Bachelor's degree or equivalent experience in Customer Support, Information Technology, Communications, or a related field
1–3 years of experience in customer support or technical support, preferably in a SaaS or software‑based environment
Strong customer service and communication skills, with the ability to clearly explain technical concepts in plain language across phone, email, and chat
Experience supporting account management, billing, subscriptions, and technical troubleshooting, with the ability to manage high‑volume queues while meeting SLA targets
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
EAP program
Commuter benefits
401K plan
Paid Sick Leave
Holiday pay
Company
Akkodis
Akkodis provides digital engineering solutions for sustainable and innovative industries.
10001+ employees
H1B Sponsorship
Akkodis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (141)
2024 (121)
2023 (67)
Funding
Current Stage
Late StageLeadership Team
Lane Greever
Chief Operating Officer (COO), Americas
Kishore Raj
Vice President & Partner: Technology and Engineering Consulting and Services
Recent News
2025-11-10
Canada NewsWire
2025-11-06
Company data provided by crunchbase