Hired In Michigan Community Empowerment · 2 days ago
Customer Specialist
Oak Park, MI, US
Full-time
Onsite
New Grad, Entry LevelHired In Michigan is a dedicated organization committed to strengthening Michigan’s workforce by bridging the gap between job seekers and employers in Metro Detroit. They are seeking a motivated, customer-focused Customer Specialist/Marketing Coordinator to handle sales calls, respond to customer inquiries, and maintain strong relationships with customers.
Corporate TrainingEducationTraining
Responsibilities
Handle inbound and outbound sales calls with a professional, customer-first approach
Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and effective solutions
Build and maintain strong relationships with new and existing customers to encourage repeat business
Identify sales opportunities and collaborate with the sales team to meet and exceed performance goals
Process customer orders accurately and ensure timely fulfillment
Maintain and update customer accounts, documenting all interactions and transactions in the CRM system
Resolve customer concerns efficiently and escalate complex issues when necessary
Prepare routine sales and customer service reports to support continuous improvement initiatives
Qualification
Required
Excellent verbal and written communication skills
Strong problem-solving abilities with the ability to manage challenging interactions professionally
Proficiency with CRM platforms and Microsoft Office applications
Ability to work independently while contributing effectively within a team environment
Strong organizational skills and attention to detail
Positive attitude and a commitment to delivering high-quality customer experiences
Preferred
Prior experience in inside sales and/or customer service preferred
Company
Hired In Michigan Community Empowerment
Welcome to Hired In Michigan Community Empowerment! 🌟 Call Us At (248) 237-3600 or Email Us At info@hiredinmichigan.org At Hired In Michigan, we are dedicated to driving positive change in Michigan's job market and fostering economic growth within our local communities.
Founded in 1996
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Rachel Thompson
Partnerships Coordinator
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