Salesforce · 10 hours ago
Sr. Director, SMB Strategy and Programs
United States
Full-time
Remote
Director/Executive
$179K/yr - $300K/yr
10+ years expSalesforce is the #1 AI CRM, where ambition meets action and innovation drives success. The Senior Director of Strategy & Operations will lead high-impact strategic initiatives for the SMB segment, translating complex questions into actionable strategies and collaborating with cross-functional teams to drive customer outcomes.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Own and drive a portfolio of high-impact strategy projects related to the SMB Customer Success business. Translate open-ended questions into structured approaches, develop strategic points of view, conduct quantitative and qualitative analysis and drive alignment on recommendations through compelling deliverables and stakeholder engagement
Develop and present clear, insightful and executive-ready presentations and written documents that articulate strategic direction, analytical findings, market research and progress against strategic initiatives
Shape and articulate the future state of the SMB Customer Success business within Salesforce. Offer an informed, forward-looking perspective on industry trends, competitive dynamics and innovation opportunities across the Customer Success ecosystem
Conduct deep-dive business analysis to uncover insights, evaluate tradeoffs and inform strategic decisions. Translate data into meaningful narratives that drive action across the organization
Create and lead programs that drive Adoption and lower Attrition
Translate long-term strategic objectives into actionable priorities, investment decisions and operating plans. Partner with senior leaders to define and operationalize initiatives that drive customer outcomes and business growth
Collaborate closely with Sales and Field organizations, Digital Customer Success, Offer Management, Product, and more to ensure cross-functional alignment and enable decision-making
Qualification
Required
10+ in management consulting, corporate strategy, corporate planning or business transformation at a high-growth technology company
Deep understanding of Customer Success operating models, professional services, digital engagement or SaaS GTM strategies
Proven ability to lead complex, cross-functional strategic initiatives that deliver measurable impact
Exceptional analytical and structured problem-solving skills; highly fluent in frameworks, operating models and financial drivers
Outstanding written and verbal communication skills, including executive-level presentation development
High comfort with ambiguity and change; ability to influence without authority and drive alignment across matrixed teams
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
2026-01-22
Benzinga.com
2026-01-21
Company data provided by crunchbase