Heidi · 5 days ago
Product Ops
United States
Full-time
Remote
Mid, Senior LevelHeidi is a healthtech startup focused on building an AI Care Partner for clinicians. The Product Operations Lead will design systems and processes to support product teams in delivering high-quality software efficiently.
Artificial Intelligence (AI)Business Process Automation (BPA)Health CareSoftware
Responsibilities
Act as a force multiplier for the Product team, owning the operational backbone that enables fast, focused, and high-quality delivery
Design and run Heidi’s product operating rhythm — planning, roadmapping, execution tracking, reviews, and retros — keeping teams aligned as we scale
Translate product strategy and leadership decisions into clear priorities, timelines, and follow-through, ensuring nothing critical gets dropped
Partner closely with Product, Engineering, Design, and Leadership to identify bottlenecks, resolve ambiguity, and unblock execution
Own product-level process hygiene: roadmap accuracy, documentation quality, decision tracking, and internal filing
Build and maintain lightweight systems and automation that reduce manual work and keep product information current and accessible
Surface insights on delivery health, execution risks, and operational gaps to help leadership make better product decisions
Qualification
Required
A high-output, detail-oriented generalist who thrives in fast-moving environments and takes pride in operational excellence
Experience in Product Operations, Product Management, Program Management, or Chief of Staff–type roles within product-led teams
Strong systems thinking. You naturally design processes that scale people and make execution predictable without adding bureaucracy
Exceptional follow-through: you're trusted to own processes end-to-end, keep things organised, and ensure commitments turn into shipped outcomes
Comfort operating in ambiguity, with the judgment to decide what needs structure and what doesn't
Clear, concise communicator who can bring structure to complex product discussions
Deep alignment with Heidi's mission and a desire to build tools that meaningfully improve how clinicians work
Benefits
Flexible hybrid working environment, with 3 days in the office.
A generous personal development budget of $500 per annum
Learn from some of the best engineers and creatives, joining a diverse team
Become an owner, with shares (equity) in the company, if Heidi wins, we all win
The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
If you have an impact quickly, the opportunity to fast track your startup career!
Company
Heidi
Heidi is the AI Care Partner designed to expand clinical capacity by automating administrative work – documentation, form filling, and task management - so clinicians can focus on patients.
Founded in 2019
51-200 employees
H1B Sponsorship
Heidi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
$91.55MKey Investors
Point72 VenturesGrow Digital Health Midlands AcceleratorHeadline
2025-10-06Series B· $65M
2025-05-13Non Equity Assistance
2025-03-03Series A· $16.6M
Leadership Team
Thomas Kelly
Co-Founder & CEO
Waleed Mussa
Co-Founder
Recent News
2025-12-26
Startup Daily
2025-12-24
HealthCareIT News
2025-12-10
Company data provided by crunchbase