Anthropic · 10 hours ago
IT Support Engineer
San Francisco, CA | New York City, NY
Full-time
Onsite
Senior Level
$170K/yr - $230K/yr
5+ years expAnthropic is a public benefit corporation focused on creating reliable and beneficial AI systems. They are seeking an IT Support Engineer to enhance employee experience and ensure smooth IT operations by providing technical support, automating processes, and contributing to operational improvements.
Artificial Intelligence (AI)Foundational AIGenerative AIInformation TechnologyMachine Learning
Responsibilities
Triage and resolve issues across hardware, software, networking, and accounts — primarily through our ticketing system, with additional support via Slack and in-person
Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)
Handle escalations requiring cross-team coordination
Participate in an on-call rotation for urgent issues outside business hours
Provide hands-on support for user technology, AV systems, conference rooms, and printers
Communicate clearly with users of all technical levels
Write and maintain internal documentation including runbooks, how-to guides, and knowledge base articles
Identify patterns in support requests, surface recurring issues to the team, and identify opportunities for automation or systemic solves
Help streamline onboarding and other high-volume operations as the company scales
Contribute to automation efforts
Maintain and improve device management, identity, and access systems
Assist with scripting (Bash, Python) to automate repetitive tasks
Qualification
Required
5-7+ years of hands-on IT support experience, ideally in a fast-paced or high-growth environment
Excellent communicator who genuinely enjoys helping people solve problems
Strong troubleshooting skills and are methodical, curious, and persistent
Demonstrated supporting macOS endpoints and comfortable supporting ChromeOS, iOS, and Android
Significant experience with Google Workspace administration
Experience with Slack administration — workspace management, permissions, and troubleshooting
Substantial experience supporting and administering additional SaaS tools
Understand identity and access fundamentals — SSO, MFA, directory services
Familiar with MDM fundamentals and endpoint management concepts
Experience with basic scripting (Bash or Python) for automation
Take ownership of problems and follow through until they're resolved
Think beyond the immediate fix — you ask 'why did this happen?' and 'how do we prevent it?'
Organized enough to manage competing priorities without things falling through the cracks
Propose solutions when you see a process that doesn't scale
Looking to develop deeper technical skills and take on more complex systems administration challenges over time
Bachelor's degree in a related field or equivalent experience
Preferred
Familiar with zero-trust security concepts and endpoint security tooling
Experience with networking basics — DNS, DHCP, VPNs, networking fundamentals
Contributed to IT projects beyond day-to-day support (migrations, tool rollouts, process redesigns)
Experience using AI tools to improve personal or team productivity
Benefits
Competitive compensation and benefits
Optional equity donation matching
Generous vacation and parental leave
Flexible working hours
A lovely office space in which to collaborate with colleagues
Company
Anthropic
Anthropic is an AI research company that focuses on the safety and alignment of AI systems with human values.
501-1000 employees
H1B Sponsorship
Anthropic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (13)
2023 (3)
2022 (4)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$33.74BKey Investors
Lightspeed Venture PartnersGoogleAmazon
2025-09-02Series F· $13B
2025-05-16Debt Financing· $2.5B
2025-03-03Series E· $3.5B
Leadership Team
Dario Amodei
CEO & Co-Founder
Daniela Amodei
President and co-founder
Recent News
2026-01-22
Inc42 Media
2026-01-22
Company data provided by crunchbase