Mountcastle Insurance · 9 hours ago
Commercial Claims Consultant
Lexington, NC
Full-time
Onsite
Senior Level
5+ years expMountcastle Insurance is a privately owned, independent insurance agency with a long history of serving clients in the Triad. They are seeking a Commercial Claims Consultant who will oversee all claims processing activities, serving as the primary point of contact between the agency, clients, and carrier partners to ensure timely and efficient claim processing.
Auto InsuranceCyber SecurityHealth InsuranceInsurance
Responsibilities
Oversee entire claims process, from initial claim filing to final settlement
Address complex or escalated customer inquiries and concerns regarding claims
Ensure a high level of customer satisfaction by providing timely and accurate information and resolving issues effectively
Communicate effectively with internal and external stakeholders to ensure smooth claims processing and resolution
Collaborate with other departments, such as service teams and producers, to resolve complex claims issues
Performs related duties to benefit the mission and core values of the organization
Qualification
Required
5+ years of experience as a licensed agent
Strong verbal and written communication skills
Exhibits initiative, responsibility, and is dependable
Strong organizational skills
Proficient in Outlook, Word, and Excel
Attention to detail
Preferred
claims management experience
Benefits
Personal, vacation time, & paid holidays
Hybrid Work Schedule
Health, Dental & Vision insurance
401(k) with company match
Licensing, Continuing Education and training opportunities
Company
Mountcastle Insurance
Mountcastle Insurance provides home insurance, personal insurance, cybersecurity insurance, and other insurance services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Andy Calvert
Partner
Walt Rouse
Partner/Commercial Lines Producer
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