JSG (Johnson Service Group, Inc.) · 4 days ago
Customer Resolution Specialist
Peachtree City, GA, US
Full-time
Onsite
Entry, Mid Level
2+ years expJohnson Service Group is looking for a Customer Resolution Specialist to join their team based in Peachtree City, Georgia. The role involves responding to customer inquiries and processing orders for spare parts for Airbus and competitor aircraft, ensuring excellent customer service and satisfaction.
B2BConsultingHuman ResourcesInternetStaffing Agency
Responsibilities
Process customer orders, quotations, initial order receipts, order entry, sourcing escalation, backorders, general logistics, etc. for aircraft parts and services in response to customer needs
Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations
Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the Satair Group to encourage customer confidence and grow the business
Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction
Support Sales and Finance debt account reconciliation efforts to help maximize company profitability
Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries
Qualification
Required
An Associate's Degree in Business, Sales Administration or a related field or an equivalent combination of education and experience is required
2+ years of customer service experience in a fast-paced environment is required
PC literacy, including intermediate word processing, spreadsheet, and database skills
Basic knowledge of Google Suites (Sheets, docs, slides)
Able to carry up to 30 pounds on an intermittent basis
Corrected hearing able to respond to emergency alarms, alerts and warnings
Able to push and pull items in the workplace
Able to sit and work in front of a computer or other machine for extended periods of time
Able to squat and kneel as needed to retrieve or place items on low shelving
Able to stand for long periods of time
Preferred
Experience in the aviation industry or military support environment is preferred
Basic knowledge of SAP, preferred
Benefits
Medical
Dental
Vision
Life insurance options
401(k)
Weekly pay
More
Company
JSG (Johnson Service Group, Inc.)
Johnson Service Group, Inc.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Greg Thullner
Chief Operating Officer
Dale Slater
Principal
Recent News
2026-01-16
2025-09-16
MarketScreener
2025-08-01
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