Volunteers of America Chesapeake & Carolinas · 10 hours ago
Learning & Development Coordinator (63656)
Lanham, MD
Full-time
Hybrid
Entry, Mid Level
2+ years expVolunteers of America Chesapeake & Carolinas (VOACC) is seeking a Learning & Development Coordinator to support the design, delivery, implementation, and evaluation of training programs. This role ensures equitable access to learning opportunities and contributes to the adoption of emerging technologies, including AI-enabled tools, to enhance staff performance and professional growth.
Health CareNon ProfitWellness
Responsibilities
Deliver instructor-led and virtual training in Microsoft Office 365 (Word, Excel, PowerPoint, Teams, OneDrive, Outlook) and VOACC technology platforms
Facilitate Open Lab sessions and just-in-time support to reinforce learning and increase adoption
Adapt instructional strategies to support staff with mixed levels of education, technical proficiency, and learning preferences
Support the administration and use of Paycom LMS, including: Assigning trainings and tracking completion; Uploading and maintaining learning content; Assisting with reporting and participation tracking
Partner with Organizational Development leadership to improve LMS usability and learner engagement
Write, update, and maintain clear, accessible training curricula and job aids
Record and edit short instructional video tutorials for VOACC’s internal learning library and YouTube channel
Ensure learning materials reflect compliance requirements, operational workflows, and adult learning best practices
Demonstrate interest and foundational working knowledge of data science concepts as they relate to AI-enabled tools
Support the vetting, testing, and adoption of AI-supported learning or workflow tools under guidance from the Senior Manager of Organizational Development
Assist with translating AI and data-driven concepts into practical, staff-friendly training that supports ethical use, efficiency, and consistency
Contribute to change-management efforts that encourage responsible technology adoption across programs
Collaborate with program leadership to identify training needs and develop program-specific learning
Work with Organizational Excellence (OE) to maintain a coordinated training calendar for clinical and non-clinical offerings
Market training opportunities through internal communication channels
Build and maintain positive relationships with staff and leadership to encourage participation and continuous learning
Collect training feedback and participation data to support evaluation and improvement
Participate in regional meetings to identify trends, gaps, and opportunities for learning innovation
Performs other duties as assigned
Qualification
Required
Associate degree in education, business, instructional technology, or related field OR equivalent relevant experience
2-3 years experience training adult learners in workplace or nonprofit environments
Interest in or exposure to AI, data-informed decision-making, or process improvement
Strong communication, facilitation, and interpersonal skills
Proficiency in Microsoft Office 365 and virtual training platforms
Willingness to obtain additional certifications as supported by VOACC
Proficiency in Microsoft Office 365 and virtual training platforms
Working knowledge of Paycom Learning Management System (or ability to learn quickly)
Strong facilitation and communication skills across diverse audiences
Curriculum writing and instructional material development
Video creation and basic editing for instructional purposes
Interest in data literacy, AI tools, and technology-enabled workflow improvement
Ability to explain technical concepts in clear, approachable language
Strong organizational skills and attention to detail
Company
Volunteers of America Chesapeake & Carolinas
Volunteers of America Chesapeake & Carolinas (“VOACC”) is a faith-based, nonprofit organization whose mission is to inspire self-reliance, dignity, and hope through housing, health and human services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.2MKey Investors
Kaiser Permanente
2025-01-30Grant· $0.2M
Leadership Team
Russ Snyder
President/CEO
Snyder Russell
President/CEO
Recent News
Maryland Daily Record
2025-09-30
EIN Presswire
2025-07-11
Company data provided by crunchbase