Deloitte · 5 hours ago
Solution Architect: ServiceNow HR Service Delivery - Product Engineering
Washington, DC
Full-time
Hybrid
Senior Level, Lead/Staff
$113K/yr - $232K/yr
10+ years expDeloitte is a leading professional services firm, and they are seeking a ServiceNow HRSD Solution Architect to implement and optimize HRSD solutions. The role involves designing, configuring, and deploying solutions while collaborating with cross-functional teams to ensure successful implementation and integration of ServiceNow solutions.
AccountingConsultingFinancial ServicesLegalProfessional ServicesRisk Management
Responsibilities
Embrace and drive a culture of accountability for customer and business outcomes
Develop solutions that solve complex HR problems with valuable outcomes, ensuring high-quality, lean designs and implementations
Serve as the technical advocate for ServiceNow HRSD solutions, ensuring architectural integrity, feasibility, and alignment with business and customer goals, NFRs, and applicable architecture and engineering standards-being responsible for solution architecture blueprints, high-level architecture designs, and integration architecture into the technical landscape and technology stack
Possess passion and experience as an individual contributor, responsible for the engineering designs and technical feasibility of solutions, being hands-on with design as well as configuration part of the time, contributing to team velocity
Actively engage with engineers to ensure architecture is understood and can be implemented, working with them closely during sprints, helping resolve any technical issues through to production operations: reviewing implementations, actively driving technology debt reduction, and helping drive engineering quality
Be self-driven to learn new technologies, experiment with engineers, and inspire the team to learn and drive application of those new technologies
Develop lean engineering solutions through rapid, inexpensive experimentation to solve customer needs
Engage with customers and product teams to deliver the right architectural solution in the right way at the right time
Exhibit a mindset that favors action and evidence over extensive planning
Utilize a leaning-forward approach to navigate complexity and uncertainty, delivering lean, supportable, and maintainable solutions
Work collaboratively with empowered, cross-functional teams including product management, experience, delivery, infrastructure, and security
Integrate diverse perspectives to make well-informed decisions that balance feasibility, viability, usability, and value
Foster a collaborative environment that enhances team synergy and innovation
Possess deep expertise in modern software engineering practices and principles, including OOD/OOP, Agile methodologies, DevSecOps, Continuous Integration/Continuous Deployment
Act as a Role-Model, leveraging these techniques to optimize solutioning and product delivery, ensuring high-quality outcomes with minimal waste
Demonstrate proficiency in ServiceNow HRSD implementation, from conceptualization and design to implementation and scaling, with a focus on continuous improvement and learning
Quickly acquire domain-specific knowledge relevant to the business or implemented ServiceNow modules
Translate business/user needs and UX/UI designs into technical requirements and designs
Navigate various enterprise functions such as business and enabling areas as well as product, experience, delivery, infrastructure, and security to drive product value and feasibility as well as alignment with organizational goals
Exhibit exceptional communication skills, capable of articulating complex technical concepts clearly and compellingly
Inspire and influence stakeholders at all levels through well-structured arguments and trade-offs supported by evidence, evaluations, and research
Create coherent narratives that align technical solutions with business objectives
Engage and collaborate with stakeholders at all organizational levels, from team members to senior executives
Build and maintain constructive relationships, fostering a culture of co-creation and shared momentum towards achieving product goals
Align diverse perspectives and drive consensus to create feasible solutions
Qualification
Required
A bachelor's degree in computer science, software engineering, or a related discipline. An advanced degree (e.g., MS) is preferred but not required. Experience is the most relevant factor
Excellent software engineering and product architecture/design foundation with deep understanding of Business Context Diagrams (BCD), sequence/activity/state/ER/DFD diagrams, OOP/OOD, data-structures, algorithms, code instrumentations, etc
10+ years proven experience with ServiceNow, specifically in implementing and optimizing the HRSD module
The following certifications are required: ServiceNow Certification Implementation Specialist - HRSD, ServiceNow Certified System Administrator
Expert knowledge is required in: HR processes and best practices, designing HRSD workflows, case management, employee service centers, integration techniques and tools (e.g., REST, SOAP, LDAP, SSO), integration with SAP SuccessFactors, ServiceNow integration Hub, setting up Data Replication, and/or Data Lake for ServiceNow using ETL tools like SNOW Mirror/Perspectium, and MID Server Architecture
Proficiency in data modeling/migration/integration, data privacy and security regulations, Common Service Data Model (CSDM), SQL stored procedures and indexing, performance analytics, and designing dashboards, and reports
In-depth knowledge of performance tuning in ServiceNow, ability to troubleshoot and identify bottlenecks, establish RCA for system performance issues, and experience in using Health Scan Data, and Instance Observer to improve overall system performance
Excellent interpersonal and organizational skills, with the ability to handle diverse situations, complex projects, and changing priorities, behaving with passion, empathy, and care
Preferred
Experience with cloud-native engineering, using FaaS/PaaS/micro-services on cloud hyper-scalers like Azure, AWS, and GCP
3+ years of experience with AI/ML and GenAI
Deep understanding of methodologies & tools like, XP, Lean, SAFe, DevSecOps, SRE, ADO, GitHub, SonarQube, etc. to deliver high quality products rapidly
Benefits
Discretionary annual incentive program
Company
Deloitte
Deloitte is a business consulting company that offers audit, consulting, financial advisory, and tax services.
10001+ employees
H1B Sponsorship
Deloitte has a track record of offering H1B sponsorships. Please note that this does not
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Funding
Current Stage
Late StageLeadership Team
Anne Muraya
Chief Executive Officer - East Africa
Joe Ucuzoglu
Global Chief Executive Officer
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