PIRATE.COM · 4 days ago
Remote Music Studio Support Agent
United States
Part-time
Remote
New Grad, Entry Level
$17.81/hr - $17.81/hrPIRATE.COM is the world's leading provider of rehearsal and music facilities for artists, and they are seeking a Music Studio Support Agent to join their global team. The role involves providing support to artists in their studios, handling technical issues, and ensuring a smooth operational experience for users.
Music
No H1B
Responsibilities
Deliver fast, accurate support via chat, email, and phone
Resolve live session issues, equipment concerns, and user errors
Handle GDPR deletion requests and review responses during downtime
Act as the after-hours operations lead: monitor safety, escalate emergencies, and make time-sensitive decisions
Champion our tone of voice and artist-first approach
Support internal teams and flag studio or system issues as they arise
Qualification
Required
Experienced in high-volume customer support
Confident using music studio gear - DJ decks, production setups, rehearsal kit
Comfortable working independently and making decisions under pressure
Calm, clear, and empathetic in communication
Fast with tools like Zendesk, Intercom/Freshchat, Slack - and an even faster typist
A natural problem-solver who thrives in a fast-paced, time-sensitive environment
Emotionally intelligent, reliable, and mission-driven
Benefits
Free studio hours
33 days annual leave, increasing to 36 days with length of service inclusive of federal holidays (pro-rated for part time)
2 Duvet days - to press the pause button and reset mentally, no questions asked
4 weeks of fully paid sick leave
Generous parental policies
Company
PIRATE.COM
Pirate.com is the world's leading provider of rehearsal and recording facilities for artists, with studios in the UK, Germany and the USA and exciting plans to expand globally.
Founded in 2015
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase