TBO.COM · 1 week ago
Destination Experience Manager (African Market)
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expTBO.COM is a leading company in the luxury travel sector, and they are seeking a Destination Experience Manager for the African Market. The role involves ensuring pre-travel closure, managing incidents during travel, and conducting post-trip reviews to enhance service delivery and customer experience.
TravelTravel Agency
Hiring Manager
Raghav Gadihoke
Responsibilities
Own pre-travel closure for assigned leads by ensuring all itineraries are fully confirmed with customers, scopes are clear, supplier ownership is locked, documentation is complete, and bookings are ready for handover into fulfilment
Act as the primary monitoring and escalation owner during travel, intervening decisively when DMCs or suppliers fail to meet agreed SLAs or when service recovery is required
Coordinate with destination teams, DMCs, and internal stakeholders to resolve incidents quickly while protecting customer experience and advisor confidence
Conduct structured post-trip reviews to assess delivery quality, supplier performance, and process gaps
Translate post-trip insights into actionable improvements across workflows, checklists, and escalation protocols
Ensure consistent adherence to defined fulfilment processes and standards across all trips in the assigned market or destination
Partner closely with Market Leaders, supply teams, and source-market teams to support lead conversion by reducing operational friction and uncertainty
Maintain clear records of incidents, resolutions, and learnings to improve future fulfilment outcomes
Qualification
Required
10–12 years of experience in luxury travel operations, DMC operations, or high-touch customer experience roles preferably from A&K, Luxury Escapes, Virtuoso-aligned operator, black tomato, Original Travel, Audley Travel or equivalent
Hands-on exposure to complex itineraries, multi-supplier coordination, and live travel issue resolution
Strong problem-solving mindset with the ability to remain calm and decisive during escalations
Detail-oriented, process-driven, and comfortable enforcing standards without over-managing suppliers
Company
TBO.COM
TBO is a platform that aims to simplify all travel partners' buying and selling needs.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$110.38MKey Investors
General Atlantic
2024-12-03Post Ipo Secondary· $110.38M
2024-05-15IPO
2023-10-21Acquired
Leadership Team
Ankush Nijhawan
Co-Founder
Recent News
UAE Business Review
2025-12-15
Business Standard India
2025-10-03
2025-09-04
Company data provided by crunchbase