The Glen House Hotel · 12 hours ago
Guest Service Representative
Gorham, NH
Full-time
Onsite
New Grad, Entry LevelThe Glen House Hotel is part of Olympia Hospitality, a community dedicated to making a difference every day. The Guest Service Representative maximizes revenue and creates value by providing excellent customer service, handling reservations, and assisting with all phases of the guest experience.
Hospitality
Responsibilities
Greet guests upon arrival and ensure a smooth check-in process
Provide information about the hotel's amenities, services, and local attractions
Respond promptly to guest inquiries via phone, email, or in person
Handle reservations, cancellations, and modifications accurately and efficiently
Process payments and maintain accurate records of guest transactions
Address guest concerns and resolve issues promptly to ensure satisfaction
Coordinate with other departments to fulfill guest requests and preferences
Maintain a clean and organized front desk area
Assist with luggage handling and transportation arrangements as needed
Uphold company policies and procedures to ensure the safety and security of guests and their belongings
Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy
Provide exceptional customer service to enhance the overall guest experience
Keep abreast of developments in the hospitality industry and participate in training programs as required
Qualification
Required
Provide high-level customer service
Communicate effectively with guests and team members
Follow instructions
Ability to learn quickly
Pay attention to detail
Maintain composure when working under pressure
Demonstrates very good phone skills
Greet guests upon arrival and ensure a smooth check-in process
Provide information about the hotel's amenities, services, and local attractions
Respond promptly to guest inquiries via phone, email, or in person
Handle reservations, cancellations, and modifications accurately and efficiently
Process payments and maintain accurate records of guest transactions
Address guest concerns and resolve issues promptly to ensure satisfaction
Coordinate with other departments to fulfill guest requests and preferences
Maintain a clean and organized front desk area
Assist with luggage handling and transportation arrangements as needed
Uphold company policies and procedures to ensure the safety and security of guests and their belongings
Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy
Provide exceptional customer service to enhance the overall guest experience
Keep abreast of developments in the hospitality industry and participate in training programs as required
This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting
Preferred
Prior customer service experience
High school diploma and/or equivalent work experience
Benefits
Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!
Company
The Glen House Hotel
From Base to Summit, in any Season, Find Adventure at Every Turn in the Mt. Washington Valley area.
Founded in 2018
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase