RTX · 14 hours ago
Programme IT Support Engineer
GB-WOR-MALVERN-001 ~ Geraldine Rd ~ ROSEMOUNT AERO
Full-time
Onsite
Mid LevelRTX is a leading company in defence and national security, and they are seeking a Programme IT Support Engineer to provide technical support for deployed systems. The role involves sustaining multi-server systems, executing testing phases, and delivering technical support to customers, both in the UK and overseas.
AerospaceManufacturingSecuritySensorTelecommunications
No H1B
Security Clearance Required
Responsibilities
Provide technical support and sustainment for deployed systems, following company processes, procedures and work instructions to help retain AS9100 accreditation
Support programmes during the build phase of multi-server, multi-client systems, including hardware assembly, software installation and configuration
Plan and execute testing on newly built and upgraded systems, including Integration Testing, Factory Acceptance Testing (FAT) and System Acceptance Testing (SAT)
Deliver office-based technical support to customers via phone and email, with occasional out-of-hours support (evenings/weekends) by prior arrangement
Travel within the UK and overseas to deliver, commission, upgrade, diagnose and rectify issues on systems originally built in Malvern, covering technologies such as Microsoft products, Linux distributions, Active Directory, certificates, networking, storage solutions and virtualisation
Maintain and manage locally held replicas of customer systems for troubleshooting and upgrade testing
Provide technical representation and input at programme Gate reviews, Engineering Review Boards, Design Reviews and proposals, supporting both Programme Management and Business Development
Demonstrate software and systems to internal and external customers, and contribute to continuous improvement and lean activities
Qualification
Required
Proven experience in an IT Systems Engineer, Systems Administrator or similar technical support role
Practical experience building, configuring and supporting multi-server, multi-client systems
Solid knowledge of Microsoft technologies and at least one Linux distribution, plus core infrastructure concepts such as networking, storage and virtualisation
Strong problem-solving skills, with the ability to work independently, including when travelling and supporting customers abroad
Good written and verbal communication skills, with the ability to build effective working relationships with internal and external teams
Willingness and ability to travel in the UK and overseas, and to occasionally provide out-of-hours support with prior notice
Ability to obtain and maintain the relevant UK security clearances required for the role
Preferred
Experience with Red Hat Enterprise Linux (RHEL)
Background working in defence, aerospace or similarly regulated, mission-critical environments
Experience supporting customer-facing systems and providing remote technical support
Familiarity with formal test phases such as Integration Testing, FAT and SAT
Experience participating in technical reviews, Engineering Review Boards or Design Reviews
Benefits
Access to learning and development to help you expand your technical and professional skills.
Company
RTX
RTX is comprised of three market-leading businesses – Collins Aerospace, Pratt & Whitney and Raytheon – working as one to answer the biggest questions and solve the hardest problems in aerospace and defense.
Founded in 1922
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.2MKey Investors
LIFT Ecosystem Accelerator
2024-02-22Grant· $0.2M
2019-06-09Acquired
2010-01-14Grant· $3M
Leadership Team
Daniel Conroy
Chief Technology Officer - Digital
Kevin DaSilva
Corporate Vice President & Treasurer
Recent News
bloomberglaw.com
2026-01-22
Business Insider
2026-01-09
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