GE Vernova · 9 hours ago
Senior Customer Success Manager
United States
Full-time
Remote
Senior Level
$104K/yr - $174K/yr
6+ years expGE Vernova is a company focused on providing value through their products and services, and they are seeking a Senior Customer Success Manager to manage relationships with contractual customers. The role involves driving post-sales relationships, ensuring customer satisfaction, and developing upsell opportunities for Controls Lifecare Service agreements.
EnergyEnergy EfficiencySustainability
Responsibilities
Drive overall post-sales relationship with assigned contracts, including training, professional services, technical support, renewals, expansion, and advocacy
Own and manage contract setup, delivery, and financials (Revenue & CM)
Develop specialized knowledge in the discipline, serving as a best practice/quality resource and contributing to strategy and policy development
Build and maintain proactive long-term relationships with customers, focusing on customer success metrics like renewal rate and NPS
Execute a comprehensive engagement and communications strategy to maintain high customer satisfaction and gather constant feedback
Act as the first point of contact for all contract and customer-related issues
Develop and maintain technical knowledge to educate customers on the value of products and services, driving CLS upsell opportunities
Own and achieve orders operational plans, commercial strategy (Inquiry to Order - order close), and proposal development for aftermarket services
Provide continuous insight and relay the voice of the customer to internal teams, including Sales, Product Line, Technical Support, and Engineering
Collect all customer site data, go for site health checks and revert back to customers with recommendations for a better site operations
Qualification
Required
Bachelor's degree from an accredited university or college and 6 years controls experience (or a high school diploma / GED with at least 10 years of controls
Minimum of 4 years' experience with GE Controls Products, Mark VIe control system in commercial, services, engineering and/or project management
50% travel required and must live within Americas
Preferred
10 years of experience with GE control product systems (Mark VI/Mark Vie/..) in commercial, services, engineering, and/or project management
6 years of experience in the OT Cyber Security industry, in Mark VIe field engineering or OTR engineering
High proficiency with computer tools (MS Office suite)
Strong oral and written communication skills
Strong interpersonal and leadership skills
Demonstrated ability to analyze and resolve problems
Demonstrated ability to lead programs/projects
Ability to document, plan, market, and execute programs
Benefits
Medical
Dental
Vision
Prescription drug coverage
Access to Health Coach from GE Vernova, a 24/7 nurse-based resource
Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan
Tax-advantaged 401(k) savings opportunity with company matching contributions
Company retirement contributions
Access to Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off
Company
GE Vernova
GE Vernova provides energy consulting, gas power, and grid solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$7.68MKey Investors
U.S. Department of Energy Office of ElectricityARPA-E
2024-12-03Grant· $1.99M
2024-12-03Grant· $2.99M
2024-11-18Grant· $2.7M
Leadership Team
Scott Reese
President and CEO, GE Digital
Scott Strazik
Chief Executive Officer
Recent News
2026-01-23
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2026-01-23
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2026-01-22
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